Remote UK Customer Success Lead – Adoption & Renewal

OneOcean Group; United Kingdom; Remote; GBP 60,000 - 90,000; Full time

Job summary

OneOcean Group is seeking a Customer Success Manager to manage the post-sale lifecycle from onboarding to renewal, ensuring customers realise value and achieve measurable outcomes. You will collaborate closely with Account Management to drive commercial outcomes and expansion opportunities, all within a UK remote working model.

In this role you will monitor customer health, coordinate with Professional Services, and advocate customer needs internally.

Qualifications

• Experience in Customer Success or B2B SaaS.
• Strong stakeholder and relationship management skills.
• Experience driving product adoption and engagement.
• Analytical mindset with ability to interpret usage data.
• Experience with CRM and CS tools (Salesforce, Gainsight etc.).

Responsibilities

• Own onboarding and activation for customers.
• Develop success plans and track value realization.
• Monitor customer health and retention risks.
• Lead executive business reviews with stakeholders.
• Identify upsell and expansion opportunities with Account Managers.
• Provide data and insights to support commercial discussions.

Skills

Customer success

Stakeholder management

Product adoption

Data analytics

CRM tools

Tools

Salesforce

Gainsight

Job description

OneOcean Group is seeking a Customer Success Manager to manage the post-sale lifecycle from onboarding to renewal, ensuring customers realise value and achieve measurable outcomes. You will collaborate closely with Account Management to drive commercial outcomes and expansion opportunities, all within a UK remote working model.

In this role you will monitor customer health, coordinate with Professional Services, and advocate customer needs internally.