Customer Success Team Lead - Key Accounts & Growth

Ocean Technologies Group; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Ocean Technologies Group, a historic maritime tech company, is recruiting a Customer Success Team Lead to drive adoption and value realization of subscribed services.

You will lead a small team including Key Account CSMs, report to the Regional Sales Director, and coordinate closely with account managers to ensure high customer satisfaction and renewal rates. A data-driven, collaborative mindset is essential in a fast-paced SaaS environment.

Qualifications

• Bachelor’s degree in business, marketing, or related field.
• Certification in Customer Success or Account Management is a plus.
• 3-5 years in customer success, account management, or client-facing SaaS roles.
• Experience managing large or complex customer accounts with focus on satisfaction.
• CRM and customer success tools proficiency.
• Data-driven approach to customer health metrics.
• Strong communication and relationship-building skills.

Responsibilities

• Lead by example in customer success management for key accounts.
• Coordinate with Regional Sales Director and supervise four reports.
• Ensure alignment between Key Account Managers and Key Account CSMs.
• Manage ratios for account managers and standard CSMs.

Skills

Communication & interpersonal skills

Problem-solving

CRM systems experience

Data-driven metrics

Organizational skills

Account management multitasking

Independent and collaborative work

Customer-first mindset

Education

Bachelor’s degree in business/marketing/communications

Customer Success or Account Management certification (plus)

Tools

Salesforce

HubSpot

Gainsight

ChurnZero

Job description

Ocean Technologies Group, a historic maritime tech company, is recruiting a Customer Success Team Lead to drive adoption and value realization of subscribed services.

You will lead a small team including Key Account CSMs, report to the Regional Sales Director, and coordinate closely with account managers to ensure high customer satisfaction and renewal rates. A data-driven, collaborative mindset is essential in a fast-paced SaaS environment.