Remote Customer Success Advocate

Placements24; Birmingham; Remote; GBP 35,000 - 52,000; Full time

Job summary

Placements24 is seeking a Remote Customer Success Advocate to support a nationwide client portfolio from a fully remote setup. You will guide clients through onboarding and ongoing engagement, ensuring satisfaction and successful adoption of our solutions.

In this role, you will monitor health, conduct business reviews, and advocate for client needs to drive retention and product improvement, while collaborating across teams to resolve issues quickly.

Qualifications

• Experience in customer success.
• Strong communication and interpersonal skills.

Responsibilities

• Manage a portfolio of clients, ensuring their successful onboarding and ongoing engagement.
• Proactively reach out to clients to understand their needs, goals, and challenges.
• Provide exceptional support and guidance on product features and best practices.
• Identify opportunities for upselling or cross-selling based on client needs.
• Monitor client health and implement strategies to mitigate churn.
• Gather client feedback and advocate for their needs internally to drive product improvements.
• Conduct regular check-ins and business reviews with key client stakeholders.
• Troubleshoot and resolve client issues in a timely and efficient manner.
• Contribute to the development of customer success resources and documentation.

Skills

Excellent communication

Empathy

Job description

About the Role

Our client is seeking a dedicated and empathetic Remote Customer Success Advocate to join their fully remote team, supporting customers nationwide from Tembisa, Gauteng . This position is designed for individuals who thrive in a home-based work environment and are passionate about building strong customer relationships and ensuring client satisfaction. As a Remote Customer Success Advocate, you will be the primary point of contact for a portfolio of clients, guiding them through their journey with our client's innovative solutions. You will play a critical role in client retention, adoption, and overall success. This role demands excellent communication skills and the ability to manage your workload effectively in a remote setting.

Key Responsibilities

• Manage a portfolio of clients, ensuring their successful onboarding and ongoing engagement.
• Proactively reach out to clients to understand their needs, goals, and challenges.
• Provide exceptional support and guidance on product features and best practices.
• Identify opportunities for upselling or cross-selling based on client needs.
• Monitor client health and implement strategies to mitigate churn.
• Gather client feedback and advocate for their needs internally to drive product improvements.
• Conduct regular check-ins and business reviews with key client stakeholders.
• Troubleshoot and resolve client issues in a timely and efficient manner.
• Contribute to the development of customer success resources and documentation.

Requirements

Proven experience in customer success,