Remote Customer Success Architect — Life Sciences AI

Biorelate Limited; United Kingdom; À distance; GBP 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Fully remote with global colleagues

Flexible schedule

Professional development opportunities

Résumé du poste

Biorelate Limited is seeking a Customer Success Manager to own accounts, run workshops, and drive measurable scientific outcomes. You will manage renewals, lead QBRs, and support API and data deployments while collaborating with sales, product, and engineering teams.

This remote role requires travel to US/EU sites and conferences. The candidate will work across the Galactic AI platform with researchers in pharma and biotech, ensuring value realization and continued expansion opportunities.

Qualifications

• A PhD in biological or life sciences or related field.
• Experience in a client-facing, post-sale role with pharma, biotech or life sciences customers, ideally in SaaS or data.
• Familiarity with target identification/validation, pharmacovigilance and drug safety, competitive intelligence, or literature synthesis.
• Comfort working hands-on with APIs, LLM tools and prompt design, and the judgement to tell whether an AI-generated scientific answer holds up.
• Confidence running workshops and training sessions with scientists and department leads.
• A track record of moving usage numbers through structured plans, not only managing relationships.

Responsabilités

• Own each account from kickoff and onboarding through to measurable scientific outcomes with an adoption plan for each team.
• Run use case workshops turning research problems into prioritised use cases.
• Grow active and chargeable users by developing champions and expanding teams.
• Own renewals and GRR with renewal planning starting 120 days before the date.
• Run QBRs and check-ins; keep account plans and health scores current using usage data.
• Spot declining usage early and lead recovery plans when an account is at risk.
• Set up and troubleshoot API, MCP and Web deployments; build prompts and workflows.
• Check output quality and escalate issues to Engineering with reproduction details.
• Answer security/governance questions and route non-standard work to Forward Deployed Engineering.
• Partner with Account Manager; supply adoption data, ROI evidence and expansion signals.
• Feed feedback to Product and help roll out betas, launches and training materials.
• Support technical pre-sales conversations and represent Biorelate at conferences.

Connaissances

Client-facing post-sale experience

Workshop facilitation

Account growth & renewal focus

QBRs and health score management

Python scripting

API, MCP and Web deployments

Usage data analysis

Formation

PhD in biological or life sciences

Outils

APIs

LLM tools

Prompt design

Python

Description du poste

Biorelate Limited is seeking a Customer Success Manager to own accounts, run workshops, and drive measurable scientific outcomes. You will manage renewals, lead QBRs, and support API and data deployments while collaborating with sales, product, and engineering teams.

This remote role requires travel to US/EU sites and conferences. The candidate will work across the Galactic AI platform with researchers in pharma and biotech, ensuring value realization and continued expansion opportunities.