Remote Customer Success Manager — Pharma AI Platforms

Biorelate Limited; Manchester; A distancia; GBP 65.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Travel opportunities

Professional development

Descripción de la vacante

Biorelate Limited is seeking a Customer Success Manager to own US and UK accounts, ensuring researchers gain measurable value from Galactic Data, Web, API, MCP and Co-Scientist. The role blends science and technology, with remote work and regular overlap with US East Coast hours, travel to client sites and conferences as needed.

You will run workshops and QBRs, set up API access, build prompts and workflows, and own post‑sale success, renewals and growth.

Formación

• PhD in biological or life sciences required.
• Experience in a post-sale client-facing role with pharma or life sciences.
• Hands-on API and data workflow experience.
• Comfort running workshops and training with scientists.
• Experience renewing enterprise accounts and GRR.

Responsabilidades

• Own accounts from kickoff to measurable scientific outcomes with adoption plans.
• Run use case workshops turning research problems into prioritized use cases.
• Grow active users by developing champions and reaching new teams.
• Own renewals and GRR with renewal planning 120 days before each renewal.
• Run QBRs and regular check-ins and keep health scores current.
• Set up and troubleshoot API, MCP and Web deployments and build prompts.
• Escalate issues to Engineering with clear reproduction details.
• Support technical pre-sales conversations and represent Biorelate at conferences.

Conocimientos

Client-facing

Workshop leadership

QBRs

Account management

Growth mindset

Educación

PhD in biological or life sciences

Herramientas

APIs

Prompt design

LLM tools

Python

Descripción del empleo

Biorelate Limited is seeking a Customer Success Manager to own US and UK accounts, ensuring researchers gain measurable value from Galactic Data, Web, API, MCP and Co-Scientist. The role blends science and technology, with remote work and regular overlap with US East Coast hours, travel to client sites and conferences as needed.

You will run workshops and QBRs, set up API access, build prompts and workflows, and own post‑sale success, renewals and growth.