Remote Customer Solutions Manager — Football Analytics

SkillCorner SAS; Greater London; Hybrid; GBP 60,000 - 81,000; Full time

Job summary

SkillCorner SAS is seeking a Customer Solutions Manager to nurture relationships and deliver exceptional experiences for customers across Benelux and Scandinavia. You will facilitate onboarding, education and training, and collaborate with sales on retention and expansion.

Remote in Belgium, Netherlands, Denmark, Sweden, or Norway is preferred, with regular travel to meet clients and visit Paris as needed.

Qualifications

• Proven experience turning data into actionable insights.
• Experience onboarding and training customers.
• Excellent written and verbal communication.
• Willingness to travel for meetings and events.
• Fluent English plus at least one local language.

Responsibilities

• Lead customer onboarding, education and training online and in person.
• Create and present tailored analysis, tools and educational material.
• Support data integration through APIs, analytics tools, templates and dashboards.
• Maintain frequent communication with customers and Business Development on strategy and problem solving.
• Provide proactive and reactive support and coordinate with Analysis, Product and Marketing.
• Collect, structure and communicate customer feedback internally.
• Create scalable training resources and identify renewal, advocacy and expansion opportunities.

Skills

Customer onboarding

Data analysis

Stakeholder management

Presentation

Tools

SQL

Python

BigQuery

Tableau

Power BI

Job description

SkillCorner SAS is seeking a Customer Solutions Manager to nurture relationships and deliver exceptional experiences for customers across Benelux and Scandinavia. You will facilitate onboarding, education and training, and collaborate with sales on retention and expansion.

Remote in Belgium, Netherlands, Denmark, Sweden, or Norway is preferred, with regular travel to meet clients and visit Paris as needed.