Customer Solutions Manager – Benelux & Scandinavia - 100% Remote

SkillCorner SAS; Greater London; Hybrid; GBP 60,000 - 81,000; Full time

Job summary

SkillCorner SAS is seeking a Customer Solutions Manager to nurture relationships and deliver exceptional experiences for customers across Benelux and Scandinavia. You will facilitate onboarding, education and training, and collaborate with sales on retention and expansion.

Remote in Belgium, Netherlands, Denmark, Sweden, or Norway is preferred, with regular travel to meet clients and visit Paris as needed.

Qualifications

• Proven experience turning data into actionable insights.
• Experience onboarding and training customers.
• Excellent written and verbal communication.
• Willingness to travel for meetings and events.
• Fluent English plus at least one local language.

Responsibilities

• Lead customer onboarding, education and training online and in person.
• Create and present tailored analysis, tools and educational material.
• Support data integration through APIs, analytics tools, templates and dashboards.
• Maintain frequent communication with customers and Business Development on strategy and problem solving.
• Provide proactive and reactive support and coordinate with Analysis, Product and Marketing.
• Collect, structure and communicate customer feedback internally.
• Create scalable training resources and identify renewal, advocacy and expansion opportunities.

Skills

Customer onboarding

Data analysis

Stakeholder management

Presentation

Tools

SQL

Python

BigQuery

Tableau

Power BI

Job description

ABOUT SKILLCORNER

SkillCorner is the global leader in AI-driven sports data, delivering automated player and ball tracking from single-camera video, including broadcast, tactical and wide-angle sources. Our computer-vision technology and AI-powered analytics help teams, leagues, federations and agencies make smarter decisions in recruitment, development, performance analysis and team strategy.

Founded in Paris in 2016, SkillCorner operates across football, basketball and American football. Our data covers more than 150 competitions worldwide and is trusted by more than 300 teams, leagues and federations. We are an international, collaborative team united by problem solving, competitive edge, self-awareness, team spirit and a direct, practical approach.

ROLE

SkillCorner is seeking a Customer Solutions Manager to develop strong working relationships and outstanding experiences for customers across Benelux (Belgium, Netherlands, Luxemburg) and Scandinavia. Through proactive analysis, product education and practical support, you will help customers embed SkillCorner data into daily scouting, recruitment and performance workflows and partner with sales colleagues on retention and expansion.

LOCATION

Remote in Belgium, Netherlands, Denmark, Sweden, or Norway would be preferred, ideally close to a major transit hub. Regular regional travel and occasional visits to Paris are required.

RESPONSIBILITIES

• Lead customer and product onboarding, education and training online and in person.
• Create and present tailored analysis, tools and educational material.
• Support data integration through APIs, analytics tools, templates and dashboards.
• Maintain frequent communication with customers and Business Development on strategy and problem solving.
• Provide proactive and reactive support and coordinate with Analysis, Product and Marketing.
• Collect, structure and communicate customer feedback internally.
• Create scalable training resources and identify renewal, advocacy and expansion opportunities.

REQUIREMENTS

• Fluent English plus at least one relevant local language.
• Passion for and deep knowledge of football.
• Experience working with data and presenting analysis in a professional setting.
• Excellent written and verbal communication, organisation and stakeholder management.
• Ability and willingness to travel for customer meetings and industry events.

PREFERRED EXPERIENCE

• Experience working in a professional football environment.
• Data analysis within scouting, recruitment or performance.
• Claude, Python and SQL; familiarity with BigQuery, Streamlit, Tableau or Power BI.
• Understanding of APIs, ETL concepts and analytics workflows.

YOUR PERSONALITY

• Analytical, empathetic and confident in front of customers.
• Organised, strategic and proactive.
• A strong collaborator with a practical, solutions-led mindset.