Remote Customer Experience Specialist – Growth Paths

Shop Circle; Watford; Hybrid; GBP 14,400 - 17,600; Full time

Benefits offered by this job

Salary increases every 6 months

Monthly performance bonus

3-week paid training

Guaranteed hours

Referral bonus up to £800

Job summary

Shop Circle is looking for a Customer Experience Associate to provide high-quality service across chat, email, phone, and social channels. This UK-based remote role requires occasional travel to Leeds or Manchester for meetings. Candidates should display digital intelligence, empathy, accountability, and adaptability. Benefits include bi-annual salary increases, monthly performance bonuses, and three weeks of paid training. Join a culture that values ownership and impact in a growing e-commerce environment.

Qualifications

• Comfortable adopting new tools to enhance service.
• Builds loyalty through warm, polished, and authentic interactions.
• Takes full responsibility for outcomes and anticipates customer needs.
• Thrives amid change while maintaining calm and consistency.

Responsibilities

• Own each customer interaction from start to finish.
• Resolve issues with empathy to turn challenges into positive experiences.
• Navigate tools efficiently while keeping the human touch.
• Share insights to help improve customer experience.
• Become a product expert to guide customers authentically.

Skills

Digital intelligence

Empathy & brand ambassadorship

Ownership

Adaptability

Job description

Shop Circle is looking for a Customer Experience Associate to provide high-quality service across chat, email, phone, and social channels. This UK-based remote role requires occasional travel to Leeds or Manchester for meetings. Candidates should display digital intelligence, empathy, accountability, and adaptability. Benefits include bi-annual salary increases, monthly performance bonuses, and three weeks of paid training. Join a culture that values ownership and impact in a growing e-commerce environment.