Remote Customer Experience Specialist - Flexible Hours

Essence of Work From Home; Greater London; Remote; GBP 26,000 - 49,000; Full time

Benefits offered by this job

Flexible schedule

Daily pay

Employee perks

Job summary

Essence of Work From Home is seeking a detail-oriented Remote Customer Experience Coordinator to join our virtual support team. You will assist clients via email, chat, and phone, help them confirm details, and provide tailored guidance to ensure a smooth journey from start to finish.

Ideal candidates have strong communication skills, reliability, and comfort with remote tools, with a fully remote role and flexible scheduling options.

Qualifications

• 18 years of age or older.
• Experience in customer service, hospitality, or remote support preferred.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities in a remote setting.
• Tech-savvy with daily use of email, chat and other virtual tools.
• Must have a reliable internet connection.

Responsibilities

• Communicate with clients via email, chat, and phone to provide timely, helpful, and accurate assistance.
• Review and finalize booking details, service timelines, and itinerary support.
• Guide clients through the best available options based on their needs.
• Maintain up-to-date records of interactions in internal systems.
• Collaborate with internal teams to resolve escalated or complex issues.
• Ensure a smooth, satisfying client experience with proactive follow-up and support.

Skills

Communication

Remote support

Tech-savvy

Internet connectivity

Tools

Email

Chat

Phone

Job description

Essence of Work From Home is seeking a detail-oriented Remote Customer Experience Coordinator to join our virtual support team. You will assist clients via email, chat, and phone, help them confirm details, and provide tailored guidance to ensure a smooth journey from start to finish.

Ideal candidates have strong communication skills, reliability, and comfort with remote tools, with a fully remote role and flexible scheduling options.