Remote Customer Communications Change Lead

Gerrard White Consulting Limited; United Kingdom; Remote; GBP 40.000 - 60.000; Vollzeit

Zusammenfassung

Gerrard White Consulting Limited seeks a Customer Communications Change Specialist to manage end-to-end reviews and delivery of customer communications across all channels. You will work with business owners, SMEs, Compliance and system teams to ensure communications are clear, accurate, accessible and aligned with regulatory and customer needs.

The role emphasizes governance, approvals, audit records and testing to evidence good customer outcomes, with a largely remote working arrangement and

Qualifikationen

• Experience creating customer communications in regulated or complex environments.
• Ability to translate complex information into clear, customer‑friendly content.
• Proven track record of managing document changes through approvals and version control.

Aufgaben

• Manage end-to-end customer communication changes, coordinating requirements, stakeholders, approvals, implementation, testing and closure.
• Develop, review and edit clear, customer friendly communications across multiple channels, ensuring compliance with tone of voice, accessibility and regulatory standards.
• Collaborate with business owners, SMEs, Compliance, Product and operational teams to agree priorities, requirements, delivery timelines and policy/documentation updates.
• Maintain robust governance and document control, including change logs, approvals, version management, audit records and communication repositories.
• Oversee quality assurance, testing and implementation activities to ensure accuracy, consistency and successful delivery across all channels.
• Monitor communication effectiveness, maintain audit ready records, and support good customer outcomes through ongoing testing and review.
• Identify opportunities to improve processes, controls, templates and workflows, and provide reporting on change activity, delivery progress, approvals and customer outcomes.

Kenntnisse

Customer communications

Regulated environments

Quality assurance writing/editing

Governance and audit

Stakeholder coordination

MS Office

Tools

Microsoft Office

Document/workflow management systems

Jobbeschreibung

Gerrard White Consulting Limited seeks a Customer Communications Change Specialist to manage end-to-end reviews and delivery of customer communications across all channels. You will work with business owners, SMEs, Compliance and system teams to ensure communications are clear, accurate, accessible and aligned with regulatory and customer needs.

The role emphasizes governance, approvals, audit records and testing to evidence good customer outcomes, with a largely remote working arrangement and