Customer Engagement & Communications Specialist

Residential Management Group; Northwich; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

27 days' holiday plus bank holidays

Buy/sell up to five days' annual leave

Healthcare cashback plan

24/7 remote GP access

Study sponsorship for qualifications

Pension scheme with matched employer

Life assurance of four times annual薪

Our Place Rewards

Job summary

Residential Management Group is seeking a Customer Engagement & Communications Coordinator in the United Kingdom to deliver clear customer communications and drive engagement across channels. You will support consultations, AGMs and digital adoption while improving guidance and knowledge-base content.

You will help shape content strategy using customer insight, explore AI and self-service opportunities, and collaborate with cross-functional teams to ensure quality, accessibility and compliant

Qualifications

• Strong written communication and content creation skills, with the ability to write clearly and in a customer-friendly way.
• Analytical mindset using engagement and performance data to identify improvements.
• Excellent organisation and attention to detail managing multiple requests and deadlines.
• Strong collaboration with stakeholders and cross-functional teams.

Responsibilities

• Create clear, accessible customer communications across channels (campaigns, newsletters, high-volume messages).
• Support customer engagement activities, consultations, committees and AGMs; promote digital/self-service use.
• Maintain and improve FAQs and knowledge-base content for easy access and understanding.
• Use feedback and insights to improve communications, processes and customer journeys.
• Identify where AI, automation and self-service can reduce repetitive work and enhance experiences.
• Process customer refund requests accurately and inform customers of outcomes.
• Collaborate across Customer Experience & Digital and operations teams ensuring quality, accessibility and compliance.

Skills

Written communication

Content creation

Analytical mindset

Organisational skills

Tools

Salesforce

Job description

Residential Management Group is seeking a Customer Engagement & Communications Coordinator in the United Kingdom to deliver clear customer communications and drive engagement across channels. You will support consultations, AGMs and digital adoption while improving guidance and knowledge-base content.

You will help shape content strategy using customer insight, explore AI and self-service opportunities, and collaborate with cross-functional teams to ensure quality, accessibility and compliant