Change Comms Specialist

Sanderson; Southampton; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading consulting firm is looking for an Internal Change Communications Specialist to support the rollout of new People Operations processes across mainland Europe. This role involves developing clear, engaging internal communications and guidelines tailored for various audiences. The ideal candidate has significant experience in change management and internal communications, strong attention to detail, and the ability to shape complex processes into accessible guides. This position is based in Southampton with hybrid working arrangements.

Qualifications

• Proven experience in change management and/or change communications within complex organisations.
• Strong experience writing clear, engaging internal communications for varied audiences.
• Comfortable working at pace and managing multiple priorities simultaneously.

Responsibilities

• Lead the development and delivery of internal change communications to support new People Operations processes.
• Create high-quality, engaging internal communications tailored to different audiences.
• Translate complex process documentation into clear, practical process guides.

Skills

Change management experience

Internal communications writing

Stakeholder management

Attention to detail

Ability to work at pace

Job description

Location: Southampton HQ – 2 days p/w on site

Duration: 6 months

The Internal Change Communications Specialist will support the rollout of a significant set of new and updated People Operations processes across the business, covering most of mainland Europe.

Working within a shared services / people operations environment, the role will focus on translating complex, mapped processes (c.48 processes and sub-processes, including Joiners, Movers and Leavers) into clear, engaging, and user-friendly communications and guidance for internal teams and leaders.

Experience Required

• Proven experience in change management and/or change communications within complex organisations.
• Strong experience writing clear, engaging internal communications for varied audiences.
• Hands-on approach, comfortable taking ambiguous or evolving requirements and shaping them into a clear narrative and plan.
• Demonstrated ability to turn complex processes into user-friendly, accessible guides and materials.
• Excellent attention to detail, with a strong focus on accuracy and quality.
• Strong stakeholder management skills, with the ability to work collaboratively across teams and geographies.
• Comfortable working at pace and managing multiple priorities simultaneously.
• Experience working in People Operations, HR shared services, or a similar environment.
• Experience supporting process rollouts across multiple countries or regions.
• Familiarity with financial services or similarly regulated environments.

Responsibilities

• Lead the development and delivery of internal change communications to support the rollout of new People Operations processes across mainland Europe.
• Take requirements from a wide range of stakeholders, shaping them into clear communication and rollout plans.
• Create high-quality, engaging internal communications for Operations, HR teams, and People Leaders, tailored to different audiences and levels of detail.
• Help establish and maintain a central, user-friendly knowledge library that enables easy access to process guidance and supporting materials.
• Translate complex process documentation into clear, practical, and easy-to-follow process guides.
• Partner closely with Process, Data, and People Ops leads to ensure priority processes are understood and embedded within agreed timelines.
• Support the adoption of Joiners, Movers and Leavers processes and other core People Ops workflows.
• Apply change management principles to drive engagement, reduce resistance, and enable smooth transition to new ways of working.
• Ensure communications and materials meet the high accuracy and compliance standards required within a financial services environment.