Remote Customer Care Advisor - Inbound & Outbound Calls

AAH Pharmaceuticals Limited; Chesterfield; À distance; GBP 19 000 - 23 000; Plein temps

Avantages offerts par ce poste

20 Days Annual Leave

Maternity, paternity and adoptionleave

Employee assistance programme

Résumé du poste

AAH Pharmaceuticals Limited is hiring a customer service advisor in the United Kingdom. The role focuses on answering inbound calls, handling live chat, and proactive outbound calls to sell products or onboard new customers. You will triage issues, resolve queries, and escalate to branches as needed.

The position emphasises delivering great customer experience, maintaining KPI targets, and supporting other team tasks including admin duties as required.

Qualifications

• Good clear communication skills.
• Good problem-solving skills to resolve queries.
• Comfortable selling and outbound proactive calling on a phone.
• Ability to prioritise and organise own workload.
• Previous experience of complaint handling would be desirable.
• Good numeracy and literacy skills.
• Experience working with Microsoft Word, Excel and PowerPoint.
• Effective team player.
• Previous customer service experience.

Responsabilités

• Managing customer phone calls to set objectives including order taking, problem solving, selling, and processing hospital faxed orders daily in accordance with van closures.
• Logging queries and complaints on the database to ensure we achieve our target of 95%+.
• Monitoring you own work list of open queries, ensuring that serious complaints are investigated and closed effectively within specific timescales to avoid call breach.
• Understand the role KPIs and delivering to these objectives.

Connaissances

Clear communication

Problem solving

Outbound selling

Prioritisation

Numeracy

Literacy

MS Word

Excel

PowerPoint

Outils

MS Word

Excel

PowerPoint

Description du poste

AAH Pharmaceuticals Limited is hiring a customer service advisor in the United Kingdom. The role focuses on answering inbound calls, handling live chat, and proactive outbound calls to sell products or onboard new customers. You will triage issues, resolve queries, and escalate to branches as needed.

The position emphasises delivering great customer experience, maintaining KPI targets, and supporting other team tasks including admin duties as required.