Remote Customer Care Advisor with Outbound Support

AAH Pharmaceuticals; Hempstalls; Remote; GBP 21,000 - 26,000; Full time

Benefits offered by this job

20 days annual leave

Maternity/paternity/adoption leave

Employee assistance programme

Job summary

AAH Pharmaceuticals is seeking a customer service adviser to handle inbound calls and offer remote support via telephone or live chat. You will log queries, resolve issues, and assist with order processing and upselling where appropriate across UK branches and customers.

The role emphasizes achieving KPI targets and delivering excellent customer experiences. The position also involves monitoring and prioritising a workload, with opportunities to grow within a leading medical supplier network and

Qualifications

• Clear communication skills.
• Strong problem-solving abilities to resolve queries.
• Willingness to outbound call customers.
• Ability to prioritise and organise workload.
• Experience handling complaints desirable.
• Good numeracy and literacy skills.
• Experience with MS Word, Excel and PowerPoint.

Responsibilities

• Manage customer phone calls to set objectives including order taking, problem solving, selling, and processing hospital faxed orders.
• Log queries and complaints in the database and meet KPI targets.
• Monitor own work list of open queries and close serious complaints within timescales.
• Understand KPIs and deliver to objectives.

Skills

Communication

Problem solving

Outbound calling

Time management

Complaint handling

Numeracy

Literacy

Team work

Customer service

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

AAH Pharmaceuticals is seeking a customer service adviser to handle inbound calls and offer remote support via telephone or live chat. You will log queries, resolve issues, and assist with order processing and upselling where appropriate across UK branches and customers.

The role emphasizes achieving KPI targets and delivering excellent customer experiences. The position also involves monitoring and prioritising a workload, with opportunities to grow within a leading medical supplier network and