Remote Customer Account Manager — Logistics & Freight

GBA Logistics GmbH; Rishton; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Holiday loyalty scheme

Learning & development support

Inclusive culture with employee ERGs

Remote work options (flexible hours)

Company health care scheme

Enhanced maternity & paternity package

Sick pay scheme

Bike2Work scheme

Job summary

GBA Logistics is seeking a Customer Account Manager to lead a portfolio of Automotive customers from its Preston base. You will own operational, service and commercial performance, oversee forecasting, freight allocation and capacity planning, and drive improvements with carrier partners.

You will analyse KPIs, manage invoicing and variances, and lead customer reviews while collaborating with Supply Chain, Freight Forwarding, Finance and Sales teams.

Qualifications

• Proven experience in customer account management, transport, logistics or supply chain operations, ideally within the Automotive sector.
• Strong commercial awareness, with the ability to manage account profitability, margins, invoicing, claims and cost recovery.
• Confident in analysing operational and carrier performance data, KPIs and service trends to identify risks and improvement opportunities.

Responsibilities

• Take overall ownership of the operational, service and commercial performance of assigned customer accounts.
• Manage customer forecasting, demand planning, freight allocation and short-term capacity requirements.
• Coordinate subcontractor bookings, issue orders and review carrier performance, escalating recurring concerns where required.
• Provide clear operational handovers and work closely with the Monitoring Team to review tracking, service deviations and delivery performance.
• Lead regular customer operational reviews and ensure customer commitments, contractual obligations and service expectations are achieved.
• Monitor customer and carrier KPIs, identify risks and implement corrective actions across supporting teams.
• Manage account profitability, additional charges, demurrage claims and charge recovery opportunities.
• Ensure POD approvals, claims handling and invoicing are completed accurately and on time.
• Oversee ad-hoc quotation activity and monitor quote conversion performance.
• Maintain compliance and governance standards and provide regular performance reporting to the Head of Automotive Strategy & Development.

Skills

Customer account management

Transport logistics

Supply chain operations

Commercial awareness

KPIs & analytics

Stakeholder management

Customer service

1TMS

Tools

1TMS

Job description

GBA Logistics is seeking a Customer Account Manager to lead a portfolio of Automotive customers from its Preston base. You will own operational, service and commercial performance, oversee forecasting, freight allocation and capacity planning, and drive improvements with carrier partners.

You will analyse KPIs, manage invoicing and variances, and lead customer reviews while collaborating with Supply Chain, Freight Forwarding, Finance and Sales teams.