Customer Account Manager

Hollybank Trustees Ltd; Hesketh Bank; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Holiday loyalty scheme

Inclusive culture

Flexibility

Company Health Care

Enhanced Maternity & Paternity Package

Job summary

GBA Logistics is looking for a Customer Account Manager located in Hesketh Bank, UK. The successful candidate will manage a portfolio of Automotive customers, overseeing their commercial and service needs to ensure satisfaction and compliance with contractual obligations.

The role requires strong experience in logistics or supply chain operations, particularly with customer management, organizational skills, and a proactive approach to problem-solving.

Qualifications

• Proven experience in customer account management within transport or logistics.
• Strong commercial awareness to manage account profitability.
• Confident in analyzing operational and performance data.

Responsibilities

• Take ownership of operational performance for assigned customer accounts.
• Manage customer forecasting and demand planning.
• Coordinate subcontractor bookings and review carrier performance.
• Lead customer operational reviews to meet commitments.
• Monitor KPIs and identify risks across teams.
• Manage account profitability and charge recovery.
• Oversee claims handling and invoicing.

Skills

Customer account management

Transport logistics

Commercial awareness

Data analysis

Stakeholder management

Project management

Transport management systems

Continuous improvement

Tools

1TMS

Job description

Location: On site / Moss Ln, Hesketh Bank, Preston PR4 6XJ, UK
job type: Permanent / Full-time
Sector and subsector: Supply Chain | Logistics
Annual Salary range:from £ 32,000.00 to £ 35,000.00

Are you passionate about delivering excellence every step of the way? If so, we want you.

The Role

As our new Customer Account Manager, you’ll be the main point of contact and accountability for a portfolio of Automotive customers, ensuring their operational, commercial and service requirements are consistently met. You’ll oversee forecasting, allocation, operational performance, profitability, KPIs, claims, invoicing compliance and customer reporting. Working closely with teams across GBA Logistics, you’ll represent your customers within the business, proactively identify risks and drive corrective actions to achieve customer expectations, contractual obligations and business objectives.

What We Offer

• Holiday loyalty scheme
• Inclusive culture with employee resource groups
• Flexibility: [Remote options, working hours]
• Company Health Care Scheme
• Enhanced Maternity & Paternity Package

Key Responsibilities for the Customer Account Manager

• Take overall ownership of the operational, service and commercial performance of assigned customer accounts.
• Manage customer forecasting, demand planning, freight allocation and short-term capacity requirements.
• Coordinate subcontractor bookings, issue orders and review carrier performance, escalating recurring concerns where required.
• Provide clear operational handovers and work closely with the Monitoring Team to review tracking, service deviations and delivery performance.
• Lead regular customer operational reviews and ensure customer commitments, contractual obligations and service expectations are achieved.
• Monitor customer and carrier KPIs, identify risks and implement corrective actions across supporting teams.
• Manage account profitability, additional charges, demurrage claims and charge recovery opportunities.
• Ensure POD approvals, claims handling and invoicing are completed accurately and on time.
• Oversee ad-hoc quotation activity and monitor quote conversion performance.
• Maintain compliance and governance standards and provide regular performance reporting to the Head of Automotive Strategy & Development.

About You We’re looking for someone who brings:

• Proven experience in customer account management, transport, logistics or supply chain operations, ideally within the Automotive sector.
• Strong commercial awareness, with the ability to manage account profitability, margins, invoicing, claims and cost recovery.
• Confident in analysing operational and carrier performance data, KPIs and service trends to identify risks and improvement opportunities.
• Excellent customer service, communication and stakeholder management skills, with the confidence to lead customer reviews and manage escalations.
• A proactive and solutions-focused approach, with the ability to develop corrective action plans and drive actions through to completion.
• Strong organisational and decision-making skills, with the ability to prioritise competing demands in a fast-paced environment.
• The ability to collaborate effectively with Supply Chain, Freight Forwarding, Finance, Sales, Monitoring Teams and approved carriers.
• High attention to detail, with a commitment to accurate records, reporting, compliance and governance.
• Confidence using transport management systems such as 1TMS, or the ability to quickly learn new operational systems.
• A continuous-improvement mindset, with the confidence to challenge underperformance and recommend practical process and service improvements.

About Us

GBA Logistics is a trusted provider of end-to-end supply chain solutions, delivering reliable freight, warehousing, and distribution services across multiple industries and countries. Backed by smart technology and a skilled team, we prioritise speed, transparency, and customer satisfaction—every step of the way. We’re committed to operational excellence, sustainability, and creating an inclusive workplace where people thrive.

We are an equal opportunities employer. Our people have made us the success that we are today and are the key to our continued growth moving forwards. We recognise the unique and valuable contributions that arise from a diverse and inclusive workforce built up from people with different backgrounds, cultures, experiences, and skillsets, that when combined together, help our business to thrive.

Our recruitment process is fair and equitable to ensure that all candidates are duly considered and supported. If you require any reasonable adjustments during the recruitment process, please email our Recruitment Team via [e-mail]

Please note that due to the high volume of applications, we may not be able to respond to everyone individually. However, if you would like feedback on your application, feel free to reach out to us directly.