Remote CSM - Real Estate SaaS Growth

Designer Software Ltd.; Manchester; On-site; GBP 36,000 - 44,000; Full time

Job summary

Aareon UK, part of the European property software group, is seeking a Customer Success Manager to own a portfolio of social housing clients. The role is remote based in Central Scotland, supporting customers across the Central Belt.

You will build strong relationships, drive product adoption, identify upsell opportunities, and work with Account Managers, Professional Services and Support to ensure retention and value delivery. Occasional travel to Manchester and London offices is required.

Qualifications

• You're someone clients instantly warm to, with an ability to quickly establish rapport, trust and collaborative relationships.
• You are a true team player with experience of working and collaborating with multiple internal stakeholders.
• You have proven consultative skills and can demonstrate Aareon UK's suite of products and services in an engaging, proactive and value-led way to grow existing clients outside of the contract renewal process.
• You think commercially but remain a customer-focused, solution-driven customer champion.
• You are tech savvy with a willingness to learn and get to grips with the Aareon UK system.
• Experience of, or genuine interest in, the social housing sector is an advantage.
• You are proficient with customer success and CRM software (e.g. Salesforce, Planhat).
• A willingness to travel to meet customers on site regularly, as well as to one of our offices in Manchester and London from time to time, is a necessity.

Responsibilities

• Manage relationships with key decision makers and system users, understanding and monitoring their success criteria throughout the customer journey.
• Help clients improve product adoption and engagement with Aareon UK to maximise value and ensure retention.
• Use data analysis and fact-finding to identify upsell and cross-sell opportunities within your portfolio.
• Work with Account Managers to develop and execute account plans that grow Aareon UK's offering within this portfolio.
• Act as a key conduit for the rest of the business, signposting clients to Professional Services, Onboarding and Support teams when required.
• Maintain accurate client records and CRM data.
• Represent the voice of the customer internally, feeding back on trends, risks and opportunities across your book of business.

Tools

Salesforce

Planhat

Job description

Aareon UK, part of the European property software group, is seeking a Customer Success Manager to own a portfolio of social housing clients. The role is remote based in Central Scotland, supporting customers across the Central Belt.

You will build strong relationships, drive product adoption, identify upsell opportunities, and work with Account Managers, Professional Services and Support to ensure retention and value delivery. Occasional travel to Manchester and London offices is required.