Customer Success Manager

n8 Talent; West Midlands; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Travel reimbursement

Team retreats

Half-day Summer Fridays

Fully remote with occasional travel

Job summary

n8 Talent is recruiting a Customer Success Manager to lead the UK portfolio for a fast-scaling ConTech SaaS startup. This founding-style role is the first dedicated UK hire, owning onboarding through renewal and expansion for UK customers.

You’ll build executive relationships, collaborate with the US-based Product and Sales teams, and drive revenue growth while supporting day-to-day platform usage across contractors and engineers. Fully remote within the UK with Midlands-based preference.

Qualifications

• 1–3 years in SaaS Customer Success or Account Management
• Experience owning enterprise or mid-market accounts
• Renewals and expansions with revenue impact
• Strong multi-stakeholder relationship skills
• Full UK driving licence for site visits

Responsibilities

• Own a portfolio of UK accounts end to end from onboarding to renewal and expansion
• Act as the primary contact for UK clients and manage complex multi-stakeholder implementations
• Build executive‑level relationships and position as a trusted strategic advisor
• Identify expansion opportunities and drive measurable revenue growth
• Collaborate with Product and Sales to feed UK market insights into roadmap and GTM strategy
• Support day‑to‑day platform use for multiple user types and flag issues

Skills

Relationship management

Account management

SaaS

Cross-functional collaboration

Strategic advisory

Tools

HubSpot

Looker

Avoma

Aircall

Job description

Customer Success Manager | Founding UK Hire | Remote (Midlands based ideally) | £50,000 | High Growth ConTech SaaS

We are exclusively partnering with a fas -scaling B2B SaaS start up in the construction technology space to hire a Customer Success Manager as their first dedicated UK hire. This is a high-impact, founding style position, owning the full UK customer portfolio while the wider Customer Success team is based in the US.

About the Company:

• An innovative, high-growth technology business helping the construction industry solve long-standing challenges.
• Their platform is already used on some of the largest infrastructure projects across North America and the UK, supporting contractors, hauliers, consultants, and owners.
• Having entered the UK market a couple of years ago, they're now scaling fast and looking for a proactive, commercially minded Customer Success Manager to take the reins of this expanding book of business.

About the Role:

• As the dedicated UK Customer Success hire, you'll own a portfolio of high value UK accounts end to end, from onboarding through renewal and expansion.
• You'll act as the primary account and support contact for all UK clients, managing everything from complex multi-stakeholder implementations to day-to-day platform support.
• Build executive level relationships, positioning yourself as a trusted strategic advisor to contractors, developers, and environmental teams.
• Identify expansion opportunities and drive measurable revenue growth across your accounts.
• Partner closely with Product and Sales (based in America) to feed UK market insights back into the roadmap and GTM strategy... this is a role with real influence beyond your own accounts.
• Support day-to-day platform use for multiple user types, including contractors and hauliers, and help flag bugs or product issues.
• Operate independently as the UK's local point of contact, working alongside the UK-based National Operations Manager, with mornings covered solely by you before the American team comes online.

About You:

• Ideally you've been a founding or first CSM before and comfortable building process from scratch rather than just following it.
• 1-3 years' experience in SaaS Customer Success or Account Management, with a track record of owning enterprise or mid-market accounts.
• Experience managing renewals and expansions with clear, demonstrable revenue impact.
• Proven ability to navigate complex organisations and build multi-threaded relationships.
• Strong commercial instincts - you know how to read churn risk and expansion signals, and act on both.
• Experience working cross-functionally outside your own department (e.g. with Product and Sales).
• Bonus: familiarity with the UK construction, civil engineering, or environmental sector.
• Familiarity with HubSpot, Looker, Avoma, or Aircall is a plus.
• A full UK driving licence and access to a vehicle is required for customer site visits.
• Must be based in the UK - this is a remote role, but candidates must be located in the UK to apply.

The Package:

• Travel reimbursement for customer site visits
• Team retreats (socials + training)
• Half-day Summer Fridays
• Fully remote working environment, with occasional travel to customer sites