Remote Customer Success Manager - Digital Experience Leader

Taswiq4me; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Work from Anywhere

London office access

Stock options

Professional education budget

Annual performance bonus

Job summary

Bloomreach is seeking a Customer Success Manager to engage with our customers and guide them on a digital experience transformation journey. You will collaborate with cross-functional Bloomreach teams to ensure customers derive maximum value from the Bloomreach platform.

The role emphasizes a strong customer orientation, analytical thinking, and the ability to work remotely with a global team, including options to work from the London office. Prior SaaS and B2B experience are highly valued.

Qualifications

• 2+ years of professional experience, including technical and/or business consulting.
• Analytical and comfortable identifying stories within raw data.
• Hands-on SaaS experience is a plus.
• E-commerce experience is a plus.
• B2B Experience is a plus.

Responsibilities

• Influence the mindset of customers and account teams by challenging the status quo and bringing innovative ideas that showcase Bloomreach’s unique value proposition to our customers’ digital experiences.
• Demonstrate how a digital experience vision can become a reality by being an expert in digital experiences and the Bloomreach platform.
• Provide experience and leadership capabilities to ensure a successful digital experience roadmap where maximum business value is created.
• Establish yourself in the marketplace and internally as a thought leader and trusted advisor to customer teams and account teams.
• Own the customer satisfaction and value demonstration in strategic accounts.

Skills

SaaS experience

Presentation skills

Analytical

Collaboration

SEO tools

Site Search

Merchandising tools

E-commerce experience

B2B experience

Education

BA/BS degree

Tools

Bloomreach platform

Job description

Bloomreach is seeking a Customer Success Manager to engage with our customers and guide them on a digital experience transformation journey. You will collaborate with cross-functional Bloomreach teams to ensure customers derive maximum value from the Bloomreach platform.

The role emphasizes a strong customer orientation, analytical thinking, and the ability to work remotely with a global team, including options to work from the London office. Prior SaaS and B2B experience are highly valued.