Customer Success Manager

Upscope; United Kingdom; Remote; GBP 30,000 - 52,000; Full time

Job summary

AnyMail Finder is hiring its first Customer Success Manager to own the end-to-end customer experience. You will support customers, drive product value, and identify usage opportunities in a small, autonomous team.

You’ll work with a self-serve SaaS product, focusing on renewals, usage, and customer feedback to shape future product decisions. This is a remote UK-based role with flexible ownership and growth potential.

Qualifications

• Strong experience in support or Customer Success at a SaaS company.
• Comfortable with tech and curious about how things work (APIs basics).
• Excellent written communication for chat/email.
• Experience in startup/small team environments.

Responsibilities

• Own the day-to-day customer experience from onboarding to ongoing value.
• Identify opportunities to grow usage and inform product decisions with customer insights.
• Produce the monthly customer update email detailing what's shipped and why it matters.
• Gather feedback from customers and relay insights to the product team.

Skills

Customer Success

SaaS experience

Data analysis

APIs basics

Zapier

Make (Integromat)

Tools

Zapier

Make

Job description

Join AnyMail Finder as our first Customer Success Manager and own the full customer experience, start to finish!

AnyMail Finder is our sister company (same founders as Upscope), and we're helping them hire directly for this role.

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AnyMail Finder is a simple product with a clear purpose: helping people find and verify work email addresses. Customers use it for everything from sales outreach to recruiting, either directly through the website, in bulk, or through integrations and APIs.

We’ve been around since 2015, bootstrapped from day one and grown without outside investment. AnyMail Finder is almost entirely self-serve, so most customers can get started and use the product independently, with support there when they need it.

The role:

This is a role with a lot of autonomy. You’ll own the day-to-day customer experience, help customers get more value from the product, spot opportunities to grow usage, and feed what you learn from customers back into the product.

We’re looking for someone who wants to grow with the company and shape the role over time, rather than step into a fixed job description.

We’re a small team, so there aren’t layers of management or departments between you, the customer and the people building the product. You’ll work directly with the lead behind AnyMail Finder and join as our first Customer Success Manager.

What you’ll do:

You’ll own the customer side of AMF, focussing on the following areas:

• Support - mostly via chat and email. Handle day-to-day queries yourself, such as cancellations, refunds, discount requests and questions about credits, and escalated more technical issues, like email bounces or API problems, to the team.
• Account expansion - look at how customers actually use the product and reach out when there’s something useful to share. Someone’s been searching for months but never verifying? Help them understand how they could be getting more value from the product. This is data-led, not a sales pitch.
• The monthly product update email - own the monthly customer update covering what’s shipped, what’s new and why it matters.
• Customer feedback - speak to customers using specific features, gather feedback and bring those insights back to the team to help shape future product decisions.

What you won't be doing: chasing leads, running demos, or closing deals. We're self-serve, so the focus is on helping the product work better for existing customers, not selling it to new ones.

Who you are:

• You have strong experience in support or Customer Success at a SaaS company - ideally with a self-serve product rather than an enterprise one.
• You’re comfortable with tech and curious enough to figure things out. You understand the basics of APIs, you’re happy exploring tools like Zapier or Make, and you may have even built a simple automation before. You don’t need to code - what matters is being willing to investigate how something works.
• You enjoy working with data - segments, usage patterns and filtering customer lists, and use it to guide your decisions, spot opportunities and decide where to focus.
• You’re an excellent written communicator. Most of the customer experience here happens through chat and email.
• You've worked in a startup or a small team before, and know what that actually feels like: figuring things out yourself, wearing a few hats, no one handing you a playbook.

Bonus points if you've done cold email or outbound before - not required, just very useful in this role.

Onethingtoknow:there'snotraditionalcareerladderhere.
There’sno"SeniorCSMII"titlewaitingin18months.Whatyougetinsteadisrealownership,ateamthatlistenstoyourideas,andarolethatgrowsandreshapesitselfasyouandthe companydo.Ifthattradesoundsgood,keepreading.Ifyou'relookingforstructureandaclearlydefinedcareerpath,this
probablyisn'ttherightroleforyou.

Practicalstuff:

Where:Remote,UK-based.
Type:Full-time.
Pay:Dependingonexperience.