Remote Community Housing Officer

Ad Warrior Ltd; Southampton; Remote; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Disability Confident Employer

Disability Confident Leader

Ethnicity Maturity Matrix Accredited

Job summary

Stonewater invites applications for a Housing Officer in Southampton. You will take ownership of a defined patch, acting as the main contact for residents and ensuring services are responsive and customer-focused.

You will manage the tenancy lifecycle, support lettings and voids, carry out estate inspections, address ASB, and work with local authorities to support customers. We value safeguarding, vulnerability identification, and trauma-informed practice; this role may require an out-of-hours

Qualifications

• Experience in housing management or a similar customer-facing role.
• Knowledge of housing legislation, safeguarding, ASB and welfare reform.
• Strong communication and influencing skills under pressure.
• Customer-focused mindset with equality and trauma-informed practice.

Responsibilities

• Manage the full tenancy lifecycle from sign-up through end of tenancy.
• Handle tenancy changes, mutual exchanges, and investigations into breaches or fraud.
• Support lettings and voids activity to minimise rent loss and turnaround times.
• Carry out estate inspections and address neighbourhood and environmental issues.
• Manage low-level anti-social behaviour and neighbour disputes; support complex cases.
• Identify and respond to vulnerability, safeguarding, hoarding, and non-access cases.
• Complete person-centred fire risk assessments and monitor health and safety issues.
• Investigate complaints and learn from outcomes to improve services.
• Work in partnership with local authorities and external agencies to support customers effectively.

Skills

Housing management

Customer service

Communication

Safeguarding

Job description

Stonewater invites applications for a Housing Officer in Southampton. You will take ownership of a defined patch, acting as the main contact for residents and ensuring services are responsive and customer-focused.

You will manage the tenancy lifecycle, support lettings and voids, carry out estate inspections, address ASB, and work with local authorities to support customers. We value safeguarding, vulnerability identification, and trauma-informed practice; this role may require an out-of-hours