Community Housing Champion

Stonewater; Coventry; On-site; GBP 26,000 - 36,000; Full time

Job summary

Stonewater is seeking a Housing Officer to be a visible, trusted presence in local communities, managing tenancy lifecycles and addressing neighbourhood issues. You’ll work with residents, partners and agencies to help people sustain their homes and live well.

You’ll join a team focused on safeguarding, accessibility and trauma-informed practice, with flexible working and a drive to deliver respectful, personalised services.

Qualifications

• Experience of housing management or a similar customer-facing role.
• Knowledge of housing legislation, safeguarding, ASB and welfare reform.
• Strong communication and influencing skills, with the ability to work calmly under pressure.
• Customer-focused mindset, with commitment to equality and trauma-informed practice.
• Confidence using digital systems and data to manage cases and improve performance.
• Ability to work independently, manage competing priorities and make day-to-day decisions.

Responsibilities

• Managing the full tenancy lifecycle, from sign-up through end of tenancy.
• Handling tenancy changes, mutual exchanges and tenancy breach investigations.
• Supporting lettings and voids activity to minimise rent loss and turnaround times.
• Carrying out estate inspections and addressing neighbourhood and environmental issues.
• Managing low-level anti-social behaviour and supporting complex cases.
• Identifying vulnerability, safeguarding, hoarding and non-access cases.
• Completing person-centred fire risk assessments and monitoring health and safety issues.
• Investigating complaints and learning from outcomes to improve services.
• Working with local authorities and external agencies to support customers.

Skills

Housing management

Customer-facing

Communication

Problem solving

Job description

Stonewater is seeking a Housing Officer to be a visible, trusted presence in local communities, managing tenancy lifecycles and addressing neighbourhood issues. You’ll work with residents, partners and agencies to help people sustain their homes and live well.

You’ll join a team focused on safeguarding, accessibility and trauma-informed practice, with flexible working and a drive to deliver respectful, personalised services.