Community Housing Officer

Stonewater; Coventry; On-site; GBP 27,000 - 36,000; Full time

Job summary

Stonewater is seeking a Housing Officer to join our team in Coventry, serving local residents. You’ll take ownership of a defined patch, acting as the main contact for tenants and ensuring services are responsive, compliant, and customer-focused.

You will manage tenancy lifecycles, estate issues, and work with partners to sustain homes and healthy communities. You’ll need experience in social housing, strong communication, and the ability to handle sensitive situations professionally.

Qualifications

• Experience of tenancy, estate management, lettings or neighbourhood services within social housing.
• Knowledge of housing legislation, safeguarding, ASB and welfare reform.
• Strong communication and influencing skills, work calmly under pressure.
• Customer-focused mindset, commitment to equality and trauma-informed practice.
• Comfort using digital systems and data to manage cases.
• Ability to work independently and manage competing priorities.

Responsibilities

• Managing the full tenancy lifecycle, from sign-up through to end of tenancy.
• Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud.
• Supporting lettings and voids activity to minimise rent loss and turnaround times.
• Carrying out estate inspections and addressing neighbourhood and environmental issues.
• Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases.
• Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases.
• Completing person-centred fire risk assessments and monitoring health and safety issues.
• Investigating complaints and learning from outcomes to improve services.
• Working in partnership with local authorities and external agencies to support customers effectively.

Skills

Housing management

Tenant relations

Estate management

Lettings

Neighbourhood services

Housing legislation

Safeguarding

ASB knowledge

Welfare reform

Digital case management

Independent working

Job description

Stonewater is seeking a Housing Officer to join our team in Coventry, serving local residents. You’ll take ownership of a defined patch, acting as the main contact for tenants and ensuring services are responsive, compliant, and customer-focused.

You will manage tenancy lifecycles, estate issues, and work with partners to sustain homes and healthy communities. You’ll need experience in social housing, strong communication, and the ability to handle sensitive situations professionally.