Remote-First ClimateTech Customer Success Associate

Advanced Infrastructure; Coventry; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

Advanced Infrastructure in the United Kingdom is seeking a customer success specialist to act as the bridge between users and technology. You will ensure customers such as local councils and energy planners gain maximum value from the LAEP+ platform through onboarding support, guidance and proactive engagement throughout their journey.

You will be the public face of Advanced Infrastructure, delivering onboarding, training, and ongoing support to drive user adoption, retention and satisfaction

Qualifications

• University degree or equivalent and an interest in energy and decarbonisation
• Some prior work experience either through internships or recent graduates
• Excellent communication and stakeholder management skills, with the ability to build strong relationships with clients and internal stakeholders
• Outstanding communication skills, written and verbal, combined with the ability to work across diverse cultures

Responsibilities

• Provide first and second line support to customers via Jira Service Desk and Intercom, owning incidents from ticket creation to resolution
• Plan and organise onboarding sessions and workshops, and deliver training on Advanced Infrastructure products
• Provide product technical support in-person and via video, delivering best practice guidance
• Participate in pre-sales and post-sales activities, including product demos and discovery sessions
• Provide BI reporting on customer usage to plan targeted engagement and adoption
• Leverage LLMs and AI tools to streamline workflow and deploy automations

Skills

Communication

Stakeholder management

Cross-cultural collaboration

Education

University degree or equivalent

Tools

Jira Service Desk

Intercom

Confluence

SQL

Job description

Advanced Infrastructure in the United Kingdom is seeking a customer success specialist to act as the bridge between users and technology. You will ensure customers such as local councils and energy planners gain maximum value from the LAEP+ platform through onboarding support, guidance and proactive engagement throughout their journey.

You will be the public face of Advanced Infrastructure, delivering onboarding, training, and ongoing support to drive user adoption, retention and satisfaction