Delivery Lead – IT Services & Customer Success

Computacenter AG & Co. oHG; Manchester; On-site; GBP 70,000 - 90,000; Full time

Job summary

Computacenter AG & Co. oHG in the UK is seeking a Customer Delivery Manager to lead delivery, governance and client relationships for the Preston area. You will report to a Lead Delivery Manager and manage a virtual delivery organisation within a multivendor ecosystem.

Role requires SC/DV clearance or willingness to obtain it, and involvement with the client’s IT team. You will work 3 days per week on client site in Preston with additional locations as required, ensuring contractual and

Qualifications

• Proven practitioner in IT Service Management.
• ITIL Foundation or higher.
• Ability to align IT services with customer business interests.

Responsibilities

• Lead the delivery leadership for the account, coordinating with internal teams and the customer.
• Identify and implement service improvements to enhance quality and efficiency.
• Measure service performance and drive improvements with stakeholders.

Skills

IT service management

Stakeholder management

People management

ITIL Foundation

Job description

Computacenter AG & Co. oHG in the UK is seeking a Customer Delivery Manager to lead delivery, governance and client relationships for the Preston area. You will report to a Lead Delivery Manager and manage a virtual delivery organisation within a multivendor ecosystem.

Role requires SC/DV clearance or willingness to obtain it, and involvement with the client’s IT team. You will work 3 days per week on client site in Preston with additional locations as required, ensuring contractual and