Remote Client Success Manager – E‑commerce Growth

RGH-Global Limited; United Kingdom; Remote; GBP 45,000 - 65,000; Full time

Job summary

RGH-Global Limited is seeking a Client Success Manager to own a portfolio of key retail accounts. The role is remote (UK-based) with a data-driven approach, using AI confidently to inform decisions and back recommendations with evidence.

You’ll build relationships at all levels, drive retention, spot upsell opportunities, lead renewal talks, and coach junior colleagues. This is a highly analytical position for someone who can translate performance data into ROI-focused actions.

Qualifications

• Proven client relationship management in ecommerce or ad-tech.
• Strong analytical skills with data-driven decision making.
• Experience leading and coaching junior colleagues.

Responsibilities

• Build relationships with clients at all levels.
• Own retention and reactivation across your portfolio.
• Identify upsell opportunities and build business cases.
• Lead renewal conversations with ROI framing.
• Run tests and translate data into evidence-based recommendations.
• Use AI tools to analyze performance and prepare reports.
• Coach junior team members and conduct progress reviews.
• Provide client insights to product and sales teams.

Skills

Analytical mindset

AI tools experience

CRM experience

Communication skills

Commercial awareness

Team coaching

Tools

AI tools

Job description

RGH-Global Limited is seeking a Client Success Manager to own a portfolio of key retail accounts. The role is remote (UK-based) with a data-driven approach, using AI confidently to inform decisions and back recommendations with evidence.

You’ll build relationships at all levels, drive retention, spot upsell opportunities, lead renewal talks, and coach junior colleagues. This is a highly analytical position for someone who can translate performance data into ROI-focused actions.