Global Client Success Manager

Rakuten Americas; Greater London; Hybrid; GBP 40,000 - 66,000; Full time

Job summary

Rakuten Advertising is seeking a client relationship manager to oversee a portfolio of clients, ensuring proactive communication and high satisfaction levels. You will coordinate complex client interactions, analyze feedback, and drive engagement plans aligned with business goals.

The role requires 3+ years in digital marketing with strong presentation skills, Excel and PowerPoint proficiency, and excellent English communication. Collaboration across US/AUS/EMEA teams is essential.

Qualifications

• 3+ years of digital marketing experience including client service.
• Strong presentation and deck creation skills with storytelling and data visuals.
• Proficient in Microsoft Office, especially Excel and PowerPoint.
• Excellent written and verbal communication; fluent in English.

Responsibilities

• Manage a portfolio of clients and ensure proactive communication throughout service engagements.
• Coordinate client interactions, analyze feedback and data to inform decisions and improvements.
• Develop client engagement plans tailored to needs and business objectives; document outcomes in CRM.
• Collaborate with internal teams across territories to identify partnership opportunities and drive revenue.

Skills

Client service

Excel

PowerPoint

Communication

English

Education

Bachelor's Degree

Tools

CRM systems

Job description

Rakuten Advertising is seeking a client relationship manager to oversee a portfolio of clients, ensuring proactive communication and high satisfaction levels. You will coordinate complex client interactions, analyze feedback, and drive engagement plans aligned with business goals.

The role requires 3+ years in digital marketing with strong presentation skills, Excel and PowerPoint proficiency, and excellent English communication. Collaboration across US/AUS/EMEA teams is essential.