Remote Client Concierge & Support Specialist

Assetara Limited; Sheffield; On-site; GBP 28,000 - 38,000; Full time

Job summary

Assetara Limited is seeking a Client Relationship & Support Specialist to act as the main contact for clients within the Assetara workspace. The role focuses on communication, CRM administration, and concierge-level support while staying within compliance boundaries.

This is a remote role with strict data protection and identity verification requirements. The successful candidate will manage client inquiries, assist with platform navigation, and escalate issues in line with corporate

Qualifications

• Must follow strict compliance and security policies.
• Proven ability to communicate professionally in a remote environment.
• Experience with CRM systems and client data handling.
• Ability to manage multiple client threads and SLA timelines.

Responsibilities

• Provide professional client communication within the official Assetara workspace and approved tools.
• Deliver concierge support and platform navigation assistance to clients.
• Prioritize unread client threads and maintain SLA compliance.
• Maintain accurate client notes in the CRM and avoid copying unnecessary data.
• Escalate red flags and compliance issues per company rules and guidelines.

Skills

Client communication

CRM administration

Time management

Compliance awareness

Job description

Assetara Limited is seeking a Client Relationship & Support Specialist to act as the main contact for clients within the Assetara workspace. The role focuses on communication, CRM administration, and concierge-level support while staying within compliance boundaries.

This is a remote role with strict data protection and identity verification requirements. The successful candidate will manage client inquiries, assist with platform navigation, and escalate issues in line with corporate