Remote Client Concierge & Support Specialist

Assetara Limited; Greater London; On-site; GBP 28,000 - 60,000; Full time

Job summary

Assetara Limited is seeking a Client Relationship & Support Specialist to work remotely via the Assetara platform for London District 5 clients.

You will be the primary contact, delivering concierge-style account assistance, performing CRM administration, and guiding clients through platform navigation while complying with security and data protection rules.

Role focuses on client communication, SLA adherence, and strict confidentiality to protect client data and uphold regulatory standards.

Qualifications

• Experience in client relationship roles.
• Strong written and verbal English.
• Familiarity with CRM systems.

Responsibilities

• Provide professional client communication within the Assetara workspace and tools.
• Deliver concierge-level support and guide clients on the platform.
• Prioritize unread threads, manage SLA compliance, and perform proactive outreach.
• Maintain accurate client notes in the CRM with data protection in mind.
• Identify and escalate compliance and confidentiality concerns immediately.

Skills

Client communication

CRM administration

SLA management

Job description

Assetara Limited is seeking a Client Relationship & Support Specialist to work remotely via the Assetara platform for London District 5 clients.

You will be the primary contact, delivering concierge-style account assistance, performing CRM administration, and guiding clients through platform navigation while complying with security and data protection rules.

Role focuses on client communication, SLA adherence, and strict confidentiality to protect client data and uphold regulatory standards.