Customer Service Claims Technician - Fixed Term Contract

Sedgwick International UK; Glasgow; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Private healthcare plan

Holiday allowance: 25 days + bank hols

Flexible working: office or home

Self Invested Personal Pension (SIPP)

Life assurance

Group Income Protection

Employee assistance programme

Discounts on products and services

Job summary

Sedgwick Claims Management Services Ltd is seeking a Customer Service Claims Technician for a fixed-term contract in Glasgow. You will handle domestic claims, act as the main contact for customers and stakeholders, and deliver high-quality service while learning Sedgwick’s policies and procedures.

You will work in a mixed office/remote setup, collaborating with the Home Adjusting team and multiple departments to ensure customer-centric outcomes and accurate claim records throughout the service

Qualifications

• Experience in a customer service office environment.
• Excellent communication skills: you'll speak with and write to policyholders, insurers, contractors, and more.
• Contractor repair support experience will be a distinct advantage.

Responsibilities

• Be the main contact for customers and stakeholders during the claims process.
• Provide excellent customer service on every call and record claim details accurately.
• Set clear expectations for the service journey and ensure policy and procedure requirements are understood.
• Collaborate with the Home Adjusting team and communicate with other departments to keep customers at the heart of the process.

Skills

Customer service

Communication

Contractor repair support

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Customer Service Claims Technician - Fixed Term Contract

• Job Location: Glasgow, UK
• Job Type: Fixed Term Contract
• Remuneration: Competitive salary taking into account skills, experience and qualifications

As a Claims Advisor, you'll assist in resolving domestic claims, requiring skills or qualifications in customer service and claims handling. Imagine yourself as the main contact for customers and stakeholders during the claims process. You'll provide excellent customer service on every call, record claim details accurately, and set clear expectations for the service journey. You'll learn policy and procedure requirements, empathise with customers, and handle difficult conversations when needed. You'll work closely with the Home Adjusting team and communicate with various departments to ensure our customers are at the heart of everything we do. If you're looking for a combined office and remote role where you can balance work and personal life, this could be perfect for you. This role is ideal for someone who is empathetic, detail-oriented, and eager to learn new complex systems.

The skills you will have when you apply:

• Experience in a customer service office environment
• Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more.
• Contractor repair support experience will be a distinct advantage

The skills that will be developed once working:

• We will provide all the Sedgwick specific training you need to thrive in this role

What we’ll give you for this role:

• Remuneration & more Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home
• Health & support Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing and digital GP applications
• Group Income Protection
• Other benefits
• Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP application
• Discounts on various products and services

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com