Remote Cancer Support & Information Advisor

Macmillan Cancer Support; United Kingdom; A distancia; GBP 29.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday plus bank holidays

Pension matched up to 7.5%

120+ learning and development offers

Holiday buying and selling scheme

Life insurance

Retail discounts

Descripción de la vacante

Macmillan Cancer Support is seeking a Cancer Information & Support Advisor to provide emotional support and essential information to people living with cancer and their loved ones from a home-based setting in the UK.

The role requires resilience for emotionally charged content, working across phone, webchat and email, and meeting performance goals while delivering high-quality support.

Formación

• Experience in a contact centre environment.
• Ability to handle multiple queries calmly across channels.
• Experience using a CRM to log customer interactions.

Responsabilidades

• Provide information and emotional support to people living with cancer and their families.
• Handle calls, webchats and emails with professionalism.
• Work toward performance goals and KPIs to ensure high-quality support.

Conocimientos

Contact centre experience

Multichannel communication

CRM system experience

Resilience under pressure

Meeting KPIs

Herramientas

CRM software

Descripción del empleo

Macmillan Cancer Support is seeking a Cancer Information & Support Advisor to provide emotional support and essential information to people living with cancer and their loved ones from a home-based setting in the UK.

The role requires resilience for emotionally charged content, working across phone, webchat and email, and meeting performance goals while delivering high-quality support.