Remote Cancer Information & Support Advisor

Macmillan Cancer Support; United Kingdom; A distancia; GBP 29.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday plus flexible bank hol

Pension matched up to 7.5%

Learning & development offers

Holiday buying and selling scheme

Life Insurance

Descripción de la vacante

Macmillan Cancer Support is seeking a dedicated Cancer Information & Support Advisor to join our team. This home-based role in the UK offers 34.5 hours per week with a salary range of £29,000–£32,000.

You will provide emotional support and essential information to people living with cancer and their families, handling multi-channel inquiries with care and maintaining high standards of service. The role requires resilience and a patient-centered approach.

Formación

• Experience in a contact centre environment is essential.
• Ability to handle multiple customer queries calmly under pressure.
• Experience speaking to customers via phone, webchat and email.
• Experience using a CRM system to record interactions accurately.
• High resilience handling emotional or impactful content.
• Experience working towards goals/KPIs (e.g., call performance metrics).

Responsabilidades

• Provide emotional support and key information to people living with cancer and their loved ones.
• Work towards performance goals to ensure high-quality support.
• Manage customer interactions across phone, webchat and email with care.

Conocimientos

Contact centre experience

Multi-channel comms

CRM software

Resilience

KPIs

Herramientas

CRM software

Descripción del empleo

Macmillan Cancer Support is seeking a dedicated Cancer Information & Support Advisor to join our team. This home-based role in the UK offers 34.5 hours per week with a salary range of £29,000–£32,000.

You will provide emotional support and essential information to people living with cancer and their families, handling multi-channel inquiries with care and maintaining high standards of service. The role requires resilience and a patient-centered approach.