Remote Broadband Tech Support Specialist

Back To Work; Barnsley; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Season Ticket Travel Loan

Private Healthcare

Dental Coverage

Volunteering days

Career development

Job summary

Back To Work is seeking a Customer Service Technical agent to assist customers with broadband-related questions. You will communicate over the phone, diagnose issues, and guide customers toward effective solutions while delivering friendly, patient support.

The role emphasizes transferrable skills and provides training. Expect a supportive team culture, flexible scheduling, and opportunities for career development and occasional remote work.

Qualifications

• No formal experience required; training provided.

Responsibilities

• Talk customers on the phone to resolve broadband tech queries.
• Take ownership of issues and guide customers to a resolution.
• Support customers with flexible breaks and occasional home working.

Skills

Customer service

Problem solving

Communication skills

Job description

Back To Work is seeking a Customer Service Technical agent to assist customers with broadband-related questions. You will communicate over the phone, diagnose issues, and guide customers toward effective solutions while delivering friendly, patient support.

The role emphasizes transferrable skills and provides training. Expect a supportive team culture, flexible scheduling, and opportunities for career development and occasional remote work.