Broadband Tech Support Specialist (Remote-Friendly)

Back To Work; Doncaster; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Product discounts

Private healthcare

Dental care

Season ticket loan

Volunteering days

Flexible breaks

Occasional home working

Job summary

Back To Work in the UK is looking for a friendly Customer Service Technical adviser to join the Broadband Technical Team in Sheffield. You’ll take calls from customers with broadband queries, explain basic router setups, and own issues until they are resolved, delivering calm, helpful support.

No special technical experience is required; training is provided. The role features flexible scheduling, occasional home working, and benefits like product discounts, private healthcare, and a travel loan

Responsibilities

• Answer calls from customers with broadband queries.
• Guide customers through router setups and troubleshooting steps.
• Take ownership to resolve issues and follow up until satisfaction.

Job description

Back To Work in the UK is looking for a friendly Customer Service Technical adviser to join the Broadband Technical Team in Sheffield. You’ll take calls from customers with broadband queries, explain basic router setups, and own issues until they are resolved, delivering calm, helpful support.

No special technical experience is required; training is provided. The role features flexible scheduling, occasional home working, and benefits like product discounts, private healthcare, and a travel loan