Technical Support

Back To Work; Barnsley; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Season Ticket Travel Loan

Private Healthcare

Dental Coverage

Volunteering days

Career development

Job summary

Back To Work is seeking a Customer Service Technical agent to assist customers with broadband-related questions. You will communicate over the phone, diagnose issues, and guide customers toward effective solutions while delivering friendly, patient support.

The role emphasizes transferrable skills and provides training. Expect a supportive team culture, flexible scheduling, and opportunities for career development and occasional remote work.

Qualifications

• No formal experience required; training provided.

Responsibilities

• Talk customers on the phone to resolve broadband tech queries.
• Take ownership of issues and guide customers to a resolution.
• Support customers with flexible breaks and occasional home working.

Skills

Customer service

Problem solving

Communication skills

Job description

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with the client to support their customers needs.

Why not use your skills to make a difference and join their Broadband Technical Team in Sheffield. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.

You don’t need specific experience to join them. Provided you’re naturally helpful, calm, and can build relationships, they can train you on the rest.

They understand that life never stands still, and like most roles within this company, this opportunity is designed with flexibility in mind. They are here to support you in being successful, meaning they’ll do everything they can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways they’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £26,083
• Huge discounts of the client’s products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. They are passionate about developing their people and they’ll support you to achieve the career you want.
• Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, they’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?