Remote B2B Account Manager – Hybrid Growth & Change

Jobs for Humanity; Cardiff; On-site; GBP 92,000 - 129,000; Full time

Job summary

Companies House is seeking a B2B Account Manager for a one-month contract (Inside IR35) with remote work. You will design and implement a hybrid account-management model to support 500–1000 key customers, focusing on technical issue resolution, change deployment, and scalable engagement.

You will define segmentation, determine team structure, and establish workflows with cross-functional teams. Training and tooling recommendations will shape a repeatable operating model.

Qualifications

• Experience defining segmentation models and multi-tier service approaches.
• Ability to map workflows, define roles and responsibilities, and build efficient end-to-end processes.
• Comfortable working with large volume data to shape decisions and priorities.
• Skilled at facilitating workshops and engaging with different customer types.
• Ability to produce crisp, plain-English guidance and materials.

Responsibilities

• Define a practical hybrid account-management approach combining high-touch and scaled support.
• Develop customer segmentation (Tier A/B/C) based on complexity, risk and needs.
• Recommend size, roles and structure of the account-management team.
• Outline how account managers interact with technical, operations, policy and data teams.
• Create workflows for technical issues, release communications and change deployment.
• Establish escalation routes and clear RACI responsibilities.
• Propose reporting and insight-tracking on customer health and readiness.
• Create templates like engagement plans and change-readiness checklists.
• Recommend tooling or CRM-light approaches for 500–1000 accounts.
• Provide a phased rollout roadmap and train internal staff.

Skills

Segmentation models

Workflow mapping

Data-driven decisions

Workshop facilitation

Plain-English guidance

Job description

Companies House is seeking a B2B Account Manager for a one-month contract (Inside IR35) with remote work. You will design and implement a hybrid account-management model to support 500–1000 key customers, focusing on technical issue resolution, change deployment, and scalable engagement.

You will define segmentation, determine team structure, and establish workflows with cross-functional teams. Training and tooling recommendations will shape a repeatable operating model.