Remote Aviation SaaS Support Analyst

Portside; United Kingdom; Remote; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive base salary

Fully remote work

Generous time off policy

Opportunities for professional development

Job summary

A fast-growing software company in the United Kingdom is searching for a Customer Support Analyst. The role entails providing timely support for aviation software products, resolving customer inquiries, and maintaining high quality in communication. Ideal candidates should have strong technical aptitude and communication skills, with a background in customer support. This position offers a competitive salary and fully remote work options, along with opportunities for professional growth.

Qualifications

• 1–3 years of experience in customer support or help desk.
• Familiarity with aviation operations and regulations.
• Proficient in English for clear communication.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Troubleshoot and resolve common issues.
• Maintain and update internal knowledge base articles.

Skills

Strong written and verbal communication

Problem-solving ability

Technical skills with cloud applications

Multitasking

Education

Bachelor’s degree in Aviation Management or related field

Tools

Zoho Desk

Zendesk

Salesforce

JIRA

Job description

A fast-growing software company in the United Kingdom is searching for a Customer Support Analyst. The role entails providing timely support for aviation software products, resolving customer inquiries, and maintaining high quality in communication. Ideal candidates should have strong technical aptitude and communication skills, with a background in customer support. This position offers a competitive salary and fully remote work options, along with opportunities for professional growth.