Customer Support Manager (Aviation)

Line Up Aviation; England; On-site; GBP 38,000 - 42,000; Full time

Job summary

Line Up Aviation is seeking a Customer Support Manager (Aviation) to strengthen customer relationships and coordinate technical operations from quotation through project completion. Based in Warwickshire, this on-site role leads cross-functional teams to ensure services meet customer expectations in maintenance, leasing and asset management.

You will manage quotations, liaise with technical, commercial, logistics and finance teams, and coordinate the company’s lease pool while supporting global

Qualifications

• Previous experience in a customer-facing aviation role and/or asset management.
• Excellent communication and relationship-building skills.
• Able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Act as the primary day-to-day contact for customers on technical and operational matters relating to component maintenance and leasing.
• Support preparation, review and delivery of maintenance and lease quotations.
• Proactively communicate quotation progress, work status, cost estimates and delivery schedules.
• Coordinate with Technical, Commercial, Logistics and Finance teams to align expectations with capabilities.
• Prepare and deliver technical status reports and customer documentation packages.
• Represent the business at aviation trade shows and industry events.
• Assist with management and coordination of the company’s lease pool.
• Monitor component availability, utilisation, movements and return conditions.
• Coordinate logistics and shipping documentation for asset exchanges and leasing transactions.
• Liaise with repair vendors, logistics providers and customers to ensure efficient turnaround times.

Skills

Customer-facing aviation experience

Relationship building

Microsoft Office

ERP or document management systems

Tools

Microsoft Office

Job description

Customer Support Manager (Aviation) (BBBH18926) Warwickshire, England

Salary: GBP38000 - GBP42000 per annum

Are you an experienced aviation professional who enjoys building strong customer relationships, coordinating technical operations and ensuring customers receive an outstanding level of service?

Customer Support Manager (Aviation)

• Permanent full-time role
• Location: Warwickshire (Onsite working preferred)
• Hours: Mon – Fri.

Candidates must already hold unrestricted rights to live and work in the UK. No sponsorships can be provided, now or in the future.

An exciting opportunity has arisen for a Customer Support Manager to join a growing aviation engineering business based in Warwickshire.

Specialising in aircraft component overhaul, maintenance and leasing services, the company supports airline, MRO and leasing customers worldwide.

This is a varied, customer-facing role where you will act as the main point of contact for customers throughout the maintenance and leasing process, from initial quotation through to project completion.

You’ll work closely with technical, commercial, logistics and finance teams to keep customers informed, coordinate activity and ensure expectations are met. Alongside customer support, you will play an important role in the day-to-day coordination of the company’s component lease pool.

Main responsibilities

Customer Relationship Management

• Act as the primary day-to-day contact for customers on technical and operational matters relating to component maintenance and leasing.
• Support the preparation, review and delivery of maintenance and lease quotations.
• Proactively communicate quotation progress, work status, cost estimates and delivery schedules.
• Ensure customer queries and requests are handled promptly and professionally.
• Coordinate with Technical, Commercial, Logistics and Finance teams to ensure customer expectations are aligned with operational capabilities.
• Prepare and deliver technical status reports, service updates and customer documentation packages.
• Represent the business at aviation trade shows and industry events.

Lease Pool & Asset Coordination

• Assist with the management and coordination of the company’slease pool.
• Monitor component availability, utilisation, movements and return conditions, ensuring records and asset information remain accurate.
• Coordinate logistics and shipping documentation for asset exchanges and leasing transactions.
• Liaise with repair vendors, logistics providers and customers to maintain efficient turnaround times and ensure units are ready for deployment.
• Help ensure leased assets are managed effectively throughout their lifecycle.

Ideal candidate profile

A background in aviation with technical understanding, excellent customer service and organisational skills.

Essential

• Previous experience in a customer-facing aviation role, ideally within technical records, asset management, CAMO, MRO or component leasing.
• A good understanding of aviation regulatory documentation and airworthiness requirements.
• Excellent communication and relationship-building skills, with the confidence to liaise with customers and suppliers.
• Strong organisational skills and meticulous attention to detail.
• Proficient in Microsoft Office and familiar with aviation ERP or document management systems.
• Able to manage multiple priorities and work effectively in a fast-paced environment.
• Willingness to travel occasionally to customer sites and aviation industry events.
• Ideally 5+ years' experience within an MRO, airline or aviation leasing environment.
• Working knowledge of EASA and FAA regulatory frameworks.
• Experience with APUs, aircraft engines or components, theirleasing, lease pool management or asset management processes.
• Hands-on experience of back-to-birth traceability reviews.