Remote Automotive Systems Support Engineer

RAC; Walsall; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

40-hour week (8am–6pm)

25 days holiday

Group Personal Pension – employer up‑t

Life Assurance 2x salary

Employee discounts via Orange Savings

Job summary

RAC is seeking a skilled technician to join the Motability team as a Technical Support Mechanic. This role focuses on remote diagnostics and advisory support, enabling faster, first-time fixes without physical interventions.

You’ll work with patrols, retailers, and customers, interpreting technical reports and guiding real-time repairs while maintaining high standards of communication and case management. An EV training path is available and encouraged.

Qualifications

• Minimum NVQ Level 3 in Motor Vehicle Engineering.
• Level 3 EV Trained (Or willingness to work towards).
• Minimum of 5 years’ experience as a vehicle technician, mechanic or workshop controller.
• Strong working knowledge of diagnostic systems and repair procedures.
• Clear, professional communication – both written and verbal.
• Comfortable with Microsoft Office and case management systems.

Responsibilities

• Provide remote assistance to patrols, retailers and customers to guide real-time repairs and resolve vehicle issues efficiently.
• Support internal roadside teams with live diagnostics to increase first-time fix rates and reduce vehicle recovery.
• Manage technical complaints by working with customers, case managers, manufacturers and the dealer network to reach fair and timely resolutions.
• Monitor and share technical insights to keep RAC and Motability Operations aligned with evolving technologies.
• Ensure warranty processes are applied fairly and consistently across the retailer network.

Skills

Vehicle diagnostics

Repair procedures

Workshop operations

Communication skills

Education

NVQ Level 3 in Motor Vehicle Engineering

Level 3 EV Trained

Job description

RAC is seeking a skilled technician to join the Motability team as a Technical Support Mechanic. This role focuses on remote diagnostics and advisory support, enabling faster, first-time fixes without physical interventions.

You’ll work with patrols, retailers, and customers, interpreting technical reports and guiding real-time repairs while maintaining high standards of communication and case management. An EV training path is available and encouraged.