Automotive Systems Support Engineer

RAC; Walsall; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

40-hour week (8am–6pm)

25 days holiday

Group Personal Pension – employer up‑t

Life Assurance 2x salary

Employee discounts via Orange Savings

Job summary

RAC is seeking a skilled technician to join the Motability team as a Technical Support Mechanic. This role focuses on remote diagnostics and advisory support, enabling faster, first-time fixes without physical interventions.

You’ll work with patrols, retailers, and customers, interpreting technical reports and guiding real-time repairs while maintaining high standards of communication and case management. An EV training path is available and encouraged.

Qualifications

• Minimum NVQ Level 3 in Motor Vehicle Engineering.
• Level 3 EV Trained (Or willingness to work towards).
• Minimum of 5 years’ experience as a vehicle technician, mechanic or workshop controller.
• Strong working knowledge of diagnostic systems and repair procedures.
• Clear, professional communication – both written and verbal.
• Comfortable with Microsoft Office and case management systems.

Responsibilities

• Provide remote assistance to patrols, retailers and customers to guide real-time repairs and resolve vehicle issues efficiently.
• Support internal roadside teams with live diagnostics to increase first-time fix rates and reduce vehicle recovery.
• Manage technical complaints by working with customers, case managers, manufacturers and the dealer network to reach fair and timely resolutions.
• Monitor and share technical insights to keep RAC and Motability Operations aligned with evolving technologies.
• Ensure warranty processes are applied fairly and consistently across the retailer network.

Skills

Vehicle diagnostics

Repair procedures

Workshop operations

Communication skills

Education

NVQ Level 3 in Motor Vehicle Engineering

Level 3 EV Trained

Job description

About The Role

Are you a skilled mechanic ready to transition from the shop floor to a dynamic desk-based role? Do you want to use your technical knowledge to make a real difference without getting your hands dirty? We have an exciting opportunity for a Technical Support Mechanic to join our rapidly expanding Motability team!

As a Automotive System Support Engineer, you'll play a key role in ensuring customers receive the best solutions. Working as part of our dedicated team, you'll provide remote assistance and expert technical advice to resolve vehicle issues efficiently and accurately.

What you'll do...

• Provide remote assistance to patrols, retailers and customers to guide real-time repairs and resolve vehicle issues efficiently
• Support our internal roadside teams with live diagnostics, helping to increase first-time fix rates and reduce the need for vehicle recovery
• Manage technical complaints by working with customers, case managers, manufacturers and the dealer network to reach fair and timely resolutions
• Monitoring and sharing technical insights to keep RAC and Motability Operations aligned with evolving technologies
• Ensuring warranty processes are applied fairly and consistently across the retailer network

What we’re looking for...

• A workshop controller, mechanic or vehicle technician looking to move into a more analytical and advisory role
• Experienced with vehicle diagnostics, repairs and workshop operations
• Comfortable reading and interpreting technical reports
• Confident in using systems and handling multiple cases with attention to detail

What you’ll need...

• A minimum NVQ Level 3 (or equivalent) in Motor Vehicle Engineering
• Level 3 EV Trained (Or desire to work towards)
• A minimum of 5 years’ experience as a vehicle technician, mechanic or in a workshop controller role
• Strong working knowledge of diagnostic systems and repair procedures
• Clear, professional communication – both written and verbal
• Comfortable with Microsoft Office and case management systems

What you’ll get with the RAC...

• Work pattern of 40-hours weekly. Working between 8am - 6pm
• Holiday allowance of 25 days
• Family leave support including paid time off, flexibility and resources to help balance work and family commitments
• Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings
• 2x Basic Salary Core Employer Funded Life Assurance cover (4x for pension scheme members) with the option to flex up to 10x cover through our flexible benefits offering
• Confidential personal support service, available 24 hours per days every day of the year for both you and any family members aged 16+ in your household
• Car salary sacrifice scheme after 12 months of employment. You’ll enjoy significant tax savings, including electric vehicle options
• Free RAC Ultimate Complete Breakdown Service from day one
• Access to Orange Savings, our online discounts portal offering 1000's of savings on high street retailers, supermarkets, holidays, tech and more

Once you’ve passed probation, you’ll automatically join our Colleague Share Scheme, awarding you a share value. The value of this increases as the business continues to grow.

About us

The RAC have been rescuing the nation’s drivers since 1897. We’re one of the country’s most well-known and trusted brands. As our business goes from strength to strength, we’re looking for skilled Vehicle Technicians to join our team. We’re committed to developing a culture that is representative of the diverse communities we service and one which is open, accessible, collaborative and inclusive. We welcome applicants of all backgrounds and experiences.

We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.