Remote Assistant Patient Liaison & Scheduling

Castle Craig; United Kingdom; Remote; GBP 12,000 - 16,000; Part time

Job summary

Castle Craig Hospital seeks an organised Assistant Patient Liaison to support Castle Health Outpatient. This online role coordinates patient journeys, records, scheduling, and clinical administration, reporting to the Outpatient Services Manager.

You will handle patient records in EMR/CRM, bookings, onboarding, and communications with patients and therapists, while maintaining confidentiality and high professional standards. This is a remote, part‑time (20 hours/week) position based in the UK.

Qualifications

• Previous experience in an administrative role, ideally within healthcare, clinical, or professional services.
• Exceptional organisational skills with the ability to manage multiple tasks and priorities.
• High level of accuracy and attention to detail, particularly in documentation and record-keeping.
• Confident and professional written and verbal communication skills.
• Discretion and integrity, with a strong commitment to patient confidentiality.
• Ability to work independently and use initiative within a small team environment.
• Competent IT skills and confidence learning new systems.
• The successful candidate must be based in the UK.
• Experience using electronic medical record (EMR) or CRM systems.
• Experience in mental health, addiction treatment, or outpatient services.
• Understanding of GDPR and data protection in a clinical setting.
• Experience using Mailchimp or similar communication platforms.

Responsibilities

• Maintain accurate and up‑to‑date patient records across EMR & CRM and booking spreadsheets.
• Support patient registration, documentation, and onboarding with SOPs.
• Liaise with patients and therapists to coordinate schedules and send calendar invitations.
• Create personalised patient timetables for bespoke treatment programmes.
• Update and maintain booking data for accurate reporting.
• Process patient payment details and liaise with Finance as required.
• Provide admin support for psychiatry appointments, including coordination and follow‑up.
• Support group registration, attendance tracking, and feedback gathering.
• Assist with continuing care records and associated documentation.

Skills

Administrative experience

Organisational skills

IT literacy

Discretion and confidentiality

Tools

EMR systems

CRM systems

Mailchimp

Job description

Castle Craig Hospital seeks an organised Assistant Patient Liaison to support Castle Health Outpatient. This online role coordinates patient journeys, records, scheduling, and clinical administration, reporting to the Outpatient Services Manager.

You will handle patient records in EMR/CRM, bookings, onboarding, and communications with patients and therapists, while maintaining confidentiality and high professional standards. This is a remote, part‑time (20 hours/week) position based in the UK.