Remote Airport Systems Success Manager

RTX; Crawley; A distancia; GBP 60.000 - 90.000; Jornada completa

Descripción de la vacante

Collins Aerospace in the United Kingdom is seeking a Remote Customer Success Manager for Airport Systems to own the operational relationship across remotely managed sites, coordinating technical and service activities to ensure performance and ongoing support. This role is remote and UK-based, requiring strong client communication.

You should have 3+ years in airport/airline technology, 2+ years with CUTE or related airport software, and a university degree in a STEM field or equivalent.

Formación

• 3+ years in airport/airline tech environment.
• 2+ years with CUTE or closely related airport software.
• University degree or equivalent relevant experience.
• STEM degree may be required depending on local rules.

Responsabilidades

• Own the customer experience for remotely managed airport sites.
• Coordinate technical issues and keep customers informed.
• Lead incident communications for non-critical issues.
• Coordinate RCA and FRB activities to prevent recurrences.
• Monitor SLA performance and change-management compliance.
• Maintain site documentation and inventories.
• Collaborate with airports, airlines, and vendors.
• Provide system training and support PO activity.

Conocimientos

Airport industry

Customer relationships

English communication

Problem solving

MS Office

Educación

STEM degree

University degree

Herramientas

CUTE software

Airport software

Descripción del empleo

Collins Aerospace in the United Kingdom is seeking a Remote Customer Success Manager for Airport Systems to own the operational relationship across remotely managed sites, coordinating technical and service activities to ensure performance and ongoing support. This role is remote and UK-based, requiring strong client communication.

You should have 3+ years in airport/airline technology, 2+ years with CUTE or related airport software, and a university degree in a STEM field or equivalent.