Aviation Software Product & Technical Services Lead (Hybrid)

Prattwhitney; Winnersh; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Pension scheme

Private healthcare

Life assurance

Income protection

Annual leave buy/sell options

Employee discounts

Flexible benefits platform

Job summary

Collins Aerospace in Winnersh (Reading area) is seeking a Principal Specialist in Product and Technical Service to work with customers and stakeholders, implementing software solutions, and providing advanced technical support in an Agile SCRUM setting. The role may involve international travel and on-site customer training across Reading or customer sites.

The successful candidate will translate business needs into user stories, refine requirements, and collaborate with a 10+ member development

Qualifications

• Experience in a similar role is essential.
• Ability to seek out, understand and communicate customer requirements effectively.
• Collaborative and proactive approach to working within a customer facing role.
• Able to travel internationally.
• Strong professional verbal and written communication skills.
• Experience of and/or ability to provide technical support and configuration of software solutions.

Responsibilities

• Work closely with customers and key stakeholders to understand business and product needs.
• Implement and configure software solutions against customer requirements.
• Troubleshoot and resolve issues surrounding installation, usage, upgrade and training of products.
• Create requirements/user stories and effectively communicate these to the development team verbally and/or visually within user stories.
• Regularly refine and prioritise user stories/requirements based on changing business needs.
• Provide tier 3 technical troubleshooting support.
• Support user acceptance testing when required.
• Support customer training either onsite in Reading or on customer premises.
• Assist in documenting business and product processes to ensure compliance with process and quality.
• Working within an agile SCRUM development environment.

Skills

Customer communication

Travel international

Verbal and written communication

Technical support

SCRUM

Software configuration

Job description

Collins Aerospace in Winnersh (Reading area) is seeking a Principal Specialist in Product and Technical Service to work with customers and stakeholders, implementing software solutions, and providing advanced technical support in an Agile SCRUM setting. The role may involve international travel and on-site customer training across Reading or customer sites.

The successful candidate will translate business needs into user stories, refine requirements, and collaborate with a 10+ member development