Customer Success & Revenue Specialist

StandardAero; Gosport; Vor Ort; GBP 28.000 - 42.000; Vollzeit

Zusammenfassung

StandardAero in Gosport, United Kingdom, is seeking a Customer Order Manager to oversee the end-to-end processing of customer orders and associated commercial processes within an aircraft MRO environment. You will liaise with customers, manage invoicing, and provide forecasting data while maintaining strong relationships and ensuring contract compliance.

The role requires extensive MRO experience, excellent communication, and the ability to travel within the UK and internationally as needed.

Qualifikationen

• Engineering qualifications at least NC level (essential).
• Extensive experience in aircraft MRO or similar industry (essential).
• Experience in MRO customer service or related field (essential).
• Strong mathematical skills (essential).
• Strong technical learning ability (essential).
• Familiarity with Windows, Word, Excel, MS Project and Bann ERP (essential).
• Diploma in business management (desirable).
• Accounting qualification (desirable).

Aufgaben

• Manage customer orders ensuring commercial aspects are captured accurately.
• Interface with customer to ensure timely authorization of tasks.
• Monitor invoicing and revenue to align with agreed processes.
• Produce order metrics and reporting for forecasting and invoicing.
• Collaborate with planning to keep forward demand reflected in systems.
• Support post-project reviews and capture commercial learnings.
• Develop and maintain customer relationships and effective communication channels.
• Carry out contract reviews to ensure compliance of requirements.

Kenntnisse

Relationship building

Interpersonal skills

Negotiation

Presentation skills

Time management

Ausbildung

NC level engineering qualifications

Experience in aircraft MRO environment

Business management diploma (desirable)

Accounting qualification (desirable)

Tools

Baan ERP

MS Project

MS Word

Excel

Jobbeschreibung

StandardAero in Gosport, United Kingdom, is seeking a Customer Order Manager to oversee the end-to-end processing of customer orders and associated commercial processes within an aircraft MRO environment. You will liaise with customers, manage invoicing, and provide forecasting data while maintaining strong relationships and ensuring contract compliance.

The role requires extensive MRO experience, excellent communication, and the ability to travel within the UK and internationally as needed.