Remote Admin & Customer Support Officer - Contract Services

WMJobs; Warwick; Hybrid; GBP 21,000 - 28,000; Full time

Job summary

Warwick District Council is recruiting a Business Support Officer on a one-year fixed-term contract to provide essential administrative and customer support across frontline waste, recycling, street cleansing and building cleaning services. The role includes answering resident enquiries, liaising with contractors and supporting contract performance monitoring.

The postholder will work predominantly from home with required attendance at council offices, and the team emphasises accuracy, customer

Qualifications

• Essential requirements include strong communication and negotiation skills and demonstrable experience of using databases and Windows-based computer packages to conduct a range of administrative duties in an office environment.
• Experience in delivering first-class customer service and willingness to take ownership within established procedures.
• Methodical and accurate approach to work in a frontline service setting.

Responsibilities

• Provide administrative support to the Contract Services team for waste, street cleansing and building cleaning operations.
• Liaise with contractors and maintain day-to-day operations and service improvement projects.
• Handle resident enquiries by telephone and online channels, resolving issues per KPIs and SLAs.
• Maintain electronic and written databases of letters, forms and complaints; assist in preparing performance indicators and monthly statistics.
• Provide public information on services and district policies, maintaining high standards of customer service.
• Demonstrate experience with databases and office software to support routine administration.

Skills

Communication skills

Negotiation skills

Database experience

Windows software

Administrative duties

Tools

Management software

Job description

Warwick District Council is recruiting a Business Support Officer on a one-year fixed-term contract to provide essential administrative and customer support across frontline waste, recycling, street cleansing and building cleaning services. The role includes answering resident enquiries, liaising with contractors and supporting contract performance monitoring.

The postholder will work predominantly from home with required attendance at council offices, and the team emphasises accuracy, customer