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Triumph Consultants Ltd; Atherstone; Hybrid; GBP 22,000 - 32,000; Full time

Job summary

Triumph Consultants Ltd. are seeking a Senior IT Service Desk Support Officer to provide 1st/2nd line support for all Council IT systems and to supervise the Service Desk function.

The contract runs for 19 months in North Warwickshire with hybrid working and a pay rate of £19.47 per hour PAYE. The role requires strong knowledge of Microsoft environments (AD, Entra ID, M365, Teams, SharePoint), cybersecurity focus, and experience across Windows and AD tenancy management.

Qualifications

• Familiar with a hybrid Microsoft environment (AD, Entra ID, M365, Teams, SharePoint).
• High level of understanding around Cyber Security and IT policy compliance.
• Advanced knowledge of Windows and Active Directory; management of the Council tenancy including groups, permissions and security.
• Previous IT support experience, preferably in Local Government.

Responsibilities

• Diagnose issues across Council systems and perform administrator functions for Exchange/Backup/other systems.
• Assist IT Infrastructure Manager in managing networks, servers, and external connectivity including PSN.
• Provide resources to process and approve BACS transmissions as backup to other departments.
• Supervise a small team including appraisals, reviews and staff development.
• Support and enforce GDPR across data handling and breach response.

Skills

Team supervision

IT support experience

Communication skills

Hybrid working

Tools

Active Directory

Entra ID

Microsoft 365

Teams

SharePoint

Exchange administration

Job description

Triumph Consultants are looking for a Senior IT Service Desk Support Officer to provide 1st/2nd line support for all Council IT systems and to supervise the Service Desk function. Contract is for 19 months in North Warwickshire.

Senior IT Service Desk Support Officer

Pay Rate: £19.47 per hour PAYE

Location: Atherstone, Warwickshire, CV9 1DE

Hybrid Working

Key requirements:

Familiar with a hybrid Microsoft environment, including Active Directory, Entra ID, Microsoft 365, Teams and SharePoint

High level of understanding around Cyber Security and support implementation and maintenance of IT policies and procedures to achieve and maintain compliance.

Advanced knowledge of Windows, Active directory and the Councils Microsoft Tenancy including management of groups permissions and security

Previous experience of working on a Service or an IT Support environment, preferably with the Local Government

Key responsibilities:

Have an understanding of all Council systems aiding in the diagnosis of any issues and carry out administrator functions for Exchange, Backup and most Council systems.

To assist the Technical Support Manager in managing the councils IT infrastructure including the systems, network, servers, external connectivity, including PSN. This will include working with consultants and external technical auditors.

To provide resources to ensure that the BACS transmissions are processed and approved (for Corporate Services as a backup to other depts).

Supervision of a small team including staff appraisals, reviews and development and training.

Support and police staff in the use of data ensuring GDPR principles are adhered to. If a non-compliance or breach takes place, they would be expected to take the necessary action to limit any breach and to report it.

North Warwickshire 5304314

Job Ref: 5304314

Anticipated Length of Assignment:Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.