Environmental Contracts Admin & Customer Support

We Manage Jobs(WMJobs); Warwick; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Warwick District Council's Contract Services team seeks a Business Support Officer on a one-year fixed-term contract to provide essential administrative and customer support across waste, recycling, street cleaning and building cleaning services.

You will be the primary contact for residents, logging queries, liaising with contractors, and supporting daily administration to help keep Warwick District clean, attractive and safe.

Qualifications

• Experience providing high-quality customer service in an office environment.
• Ability to log and track queries using management software.
• Proven organisation and data-entry skills with attention to detail.

Responsibilities

• Provide administrative support to Contract Services on waste, recycling, street cleansing and building cleaning.
• Log customer queries and liaise with contractors to resolve issues promptly.
• Assist in preparing performance indicators and monthly statistics.
• Act as first point of contact for residents via phone and electronic channels.

Skills

Strong communication skills

Negotiation skills

Database experience

Windows-based software proficiency

Education

Relevant admin/office qualification or equivalent

Tools

Microsoft Office

Database software

Job description

Warwick District Council's Contract Services team seeks a Business Support Officer on a one-year fixed-term contract to provide essential administrative and customer support across waste, recycling, street cleaning and building cleaning services.

You will be the primary contact for residents, logging queries, liaising with contractors, and supporting daily administration to help keep Warwick District clean, attractive and safe.