Waste & Recycling Support Specialist (6-Month Contract)

Civic Recruitment Limited; Tendring; On-site; GBP 18,000 - 26,000; Full time

Job summary

Civic Recruitment Limited advertises a six-month contract with a local authority based in Clacton-on-Sea, Essex. The role focuses on delivering a high-quality, customer-focused service within Environmental Services, handling Waste Management and Recycling enquiries by phone and online.

You will provide accurate information, direct callers to the right service, record queries in Council systems, and support continuous improvements to customer processes, all while maintaining professionalism under

Qualifications

• Good GCSE passes or equivalent in English and Mathematics.
• NVQ Level 2 or equivalent qualification in Customer Service, or relevant experience.
• Experience of providing customer service in a telephone, electronic, or public-facing environment.
• Good verbal and written communication skills.
• Ability to use IT systems effectively, including Microsoft Office applications such as Word and Excel.
• Ability to understand customer needs and provide appropriate information, support, or signposting.
• Ability to establish and maintain positive relationships with customers and colleagues.
• Ability to work productively in a high-pressure environment while maintaining accuracy and professionalism.

Responsibilities

• Respond to general and specific customer enquiries by telephone and electronic channels, providing accurate and helpful information or assistance.
• Deal professionally and courteously with members of the public, understanding their needs and working to achieve positive outcomes.
• Handle enquiries relating to Council Environmental Services, particularly Waste Management and Recycling.
• Provide factual information and guidance on Council services, policies, and procedures.
• Identify enquiries that require specialist support and refer customers to the appropriate officer or service area.
• Provide an efficient and effective general administration service to the department.
• Accurately record customer enquiries, information, and actions taken using relevant Council systems.
• Maintain a good working knowledge of the Council’s services and objectives to respond effectively to customer queries.
• Work flexibly to support specific areas of departmental need as they arise.
• Attend training sessions, team briefings, and other relevant meetings.
• Contribute to continuous improvement initiatives and the development of customer service processes.
• Work effectively as part of a customer-focused team, supporting colleagues and contributing to a positive team environment.
• Maintain high standards of accuracy, quality, and productivity, particularly when working under pressure.
• Follow Council procedures, instructions, and relevant policies at all times.
• Undertake other duties appropriate to the role as required by management.

Skills

Verbal communication

Written communication

IT skills

CRM systems

Teamwork

Organisation

Attention to detail

Education

GCSE English & Maths

NVQ Level 2 in Customer Service

Tools

CRM systems

Job description

Civic Recruitment Limited advertises a six-month contract with a local authority based in Clacton-on-Sea, Essex. The role focuses on delivering a high-quality, customer-focused service within Environmental Services, handling Waste Management and Recycling enquiries by phone and online.

You will provide accurate information, direct callers to the right service, record queries in Council systems, and support continuous improvements to customer processes, all while maintaining professionalism under