Remote Account Lead, Mid-Market Client Success (Payments)

ClearBank Ltd; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

ClearBank Ltd. is seeking an Account Lead in our Mid-Market Client Management team in the UK. You will build and maintain strong relationships with a portfolio of existing and new clients, understanding their business priorities and evolving needs to maximise value from ClearBank’s solutions.

You will identify cross-sell opportunities and collaborate across ClearBank to connect clients with relevant products and capabilities, ensuring positive client outcomes and sustainable growth.

Qualifications

• Strong knowledge and practical experience of the payments industry.
• Proven experience managing existing B2B client relationships.
• Experience building trusted, long-term relationships with clients.
• Track record of identifying and progressing upsell and cross-sell opportunities within existing client relationships.
• Strong commercial skills balancing client success, relationship retention and account growth.
• Experience conducting structured client and account reviews and translating client needs into clear actions.
• Proven stakeholder management with senior decision makers.
• Excellent communication and presentation skills; able to simplify complex payments topics.

Responsibilities

• Own and develop strong, trusted relationships with existing Mid-Market clients.
• Develop and execute client account plans that support long-term relationships and growth.
• Proactively engage clients through regular relationship and account reviews.
• Identify cross-sell and upsell opportunities within existing accounts.
• Build relationships across client organisations and connect with key decision makers.
• Act as an advocate for clients and coordinate internal teams to address needs.
• Collaborate with Product, Solutions, Operations, Risk and Compliance to support clients.
• Maintain understanding of the payments landscape to have credible discussions with clients.
• Monitor health of client relationships and identify risks and opportunities for engagement.
• Support retention and sustainable growth across the portfolio.

Skills

Payments industry knowledge

B2B client relationships

Upsell & cross-sell

Stakeholder management

Commercial acumen

Communication & presentation

Problem-solving

Team collaboration

Job description

ClearBank Ltd. is seeking an Account Lead in our Mid-Market Client Management team in the UK. You will build and maintain strong relationships with a portfolio of existing and new clients, understanding their business priorities and evolving needs to maximise value from ClearBank’s solutions.

You will identify cross-sell opportunities and collaborate across ClearBank to connect clients with relevant products and capabilities, ensuring positive client outcomes and sustainable growth.