Enterprise Client Success Director

ClearBank Ltd; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

ClearBank Ltd in the UK is seeking an Associate Director to join the Client Success team and manage a portfolio of enterprise clients. You will report to the Senior Director and work to remove adoption barriers across the client organisation and within ClearBank.

You will own relationships, drive client success, retain accounts, and pursue revenue growth through upselling and cross-selling, collaborating with Sales, Finance and Compliance.

Qualifications

• Significant experience in commercial/sales focused relationship management.
• Proven ability to retain clients and grow revenue via upselling and cross-selling to enterprise-grade clients.
• Knowledge of banking industry and financial products.
• Strong communication and interpersonal skills with c-suite engagement.
• Excellent problem-solving and ability to remove adoption barriers.
• Ability to collaborate across multiple teams.
• Strong organisational skills and ability to manage multiple client relationships.
• Inquisitive, asks about client goals, pains, etc.
• Ability to analyze problems and drive solutions.
• Comfort with working in unknowns, initiative, and process design.
• Passion for technology and fast-growing companies.
• Attention to detail and proactive work style.

Responsibilities

• Managing and maintaining a portfolio of strategic Enterprise client relationships, ensuring their satisfaction and success with ClearBank's services.
• Delivering a high-quality client experience, building strong relationships and trust toward their strategic goals.
• Achieving client retention and revenue growth through upselling and cross-selling opportunities, with an annual quota.
• Collaborating with internal stakeholders, including Sales, Finance, Financial Crime, Legal, Marketing, and Customer Operations teams.
• Representing and being an advocate for your clients within ClearBank, ensuring their needs and requirements are understood and addressed.
• Conducting regular and quality engagement with your clients, maintaining a strong presence and providing ongoing support.
• Managing a regular cadence of communication and conduct business reviews with clients

Skills

Relationship management

Sales targeting

Client retention

Stakeholder management

Communication

Problem solving

Job description

ClearBank Ltd in the UK is seeking an Associate Director to join the Client Success team and manage a portfolio of enterprise clients. You will report to the Senior Director and work to remove adoption barriers across the client organisation and within ClearBank.

You will own relationships, drive client success, retain accounts, and pursue revenue growth through upselling and cross-selling, collaborating with Sales, Finance and Compliance.